Remote Customer Service Representative

We are seeking a Remote Customer Service Representative to join our team. The role involves assisting customers through phone, email, and chat, resolving issues, and ensuring a positive customer experience. The ideal candidate is friendly, detail-oriented, and able to work independently in a remote environment.Key Responsibilities:Handle incoming customer inquiries via phone, email, and live chat.Provide accurate information about products, services, and policies.Resolve customer complaints and escalate complex issues when needed.Maintain and update customer records in the system.Follow communication guidelines and ensure a high level of professionalism.Meet daily/weekly performance and quality targets.Requirements:Previous experience in customer service or a similar role.Excellent communication skills (written and verbal) in English.Strong problem-solving and multitasking abilities.Comfortable using CRM tools and customer support software.Reliable internet connection and a quiet home workspace.Ability to work flexible shifts if required.Preferred Skills:Experience with platforms like Zendesk, Freshdesk, or HubSpot.Multilingual skills (a plus).Prior remote work experience.