Application Support Analyst
Position Title: Associate Application Support AnalystWork Location: Boulder CO 80301Assignment Duration: 1 year, potential to extendWork Arrangement: Onsite (5 days a week)TOP 3 MUST HAVE SKILLS:PC support and Mobile supportMicrosoft 365 supportExperience in Bio Pharma environment.Participate in weekend on-call rotation on an as-needed basis*Does not need much lab experience, will mainly focus on end user and desk support, but at least 3 years' experience.Position Summary:Provide desk-side and subject matter expert support for IT-related services for employees in an office, clinical & research laboratory setting.Key Responsibilities:Provide desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory settingSupport and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating proceduresRecommend and test cost effective technical system improvementsDrive IT projects and deliverables with the help of the Sr. IT Helpdesk ManagerProactively create corrective and mitigating steps to reduce future incidents and ticket volumeUse an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs)Manage Exchange Online including mailboxes, distribution groups, calendarsCollaborate with internal departments to improve/create processesWork with internal departments and external vendors to implement new applications, services to end usesParticipate in projects and act as a Subject Matter Expert for key technologiesContribute internal IT documentation and create technical bulletins to expand the knowledge base for handling support issuesAssist users with activating and troubleshooting company-owned mobile devicesWork directly with IT support teams for mission critical issues and adhere to department escalation policyOperate desktop imaging solution, application packaging, and configuration settingsResponsible for supporting audio and visual equipment for conference rooms and educating employees in its useIdentify, evaluate, promote, and implement customer support best practicesCarrying a company issued mobile phone is requiredIn partnership with other team members, lead the testing, configuration, installation and repair of IT related equipmentAssist in configuring and maintaining Active Directory, Azure, Office 365, and VoIP accountsProvide training and mentorship to new IT Helpdesk TechniciansDecommission hardwareConfigure and troubleshoot network printersAble to make some material decisions without consulting managerParticipate in weekend on-call rotation on an as needed basisQualification & Experience:Education Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience.Experience Level: 3+ years of relevant experienceApplicant Notices & DisclaimersFor information on benefits, equal opportunity employment, and location-specific applicant notices, click hereAt SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.https://spectraforce.com/spectraforce-applicant-disclaimers-contingent/