Office Manager

About the PositionThe Office Manager serves as the primary point of contact for ASP's Johnson City office and provides essential administrative and operational support to the organization. Daily responsibilities include managing front desk operations, processing incoming and outgoing mail and deliveries, coordinating facilities vendors and office maintenance, and handling invoice and billing processing for facilities and organization-wide accounts. The Office Manager also provides direct administrative support to the Chief Administrative Officer, serves as an internal point of contact for organization-wide information, and supports staff with other projects and tasks as needed.The Office Manager will ensure that all visitors, callers, and staff are welcomed and assisted in a courteous, professional manner, and that the office environment reflects ASP's values and commitment to excellence in all that we do. This is a full-time, non-exempt position, reporting to the Chief Administrative Officer.Job ResponsibilitiesFront Desk & ReceptionServe as the first point of contact for ASP's Johnson City office, greeting and welcoming visitors and ensuring a professional, hospitable atmosphereAnswer incoming calls with courtesy and professionalism, providing basic information as needed, such as timelines for service, application process details, and event and volunteer information; direct in-depth calls to the appropriate staff memberSign for and receive all deliveries; process incoming and outgoing mail and packagesFacilities & Vendor CoordinationSchedule and coordinate office cleaning, lawn care, commercial carpet cleaning, and pest control servicesEnsure office machines are in good working order and arrange maintenance or repairs as neededMaintain the tidiness and professional appearance of all common areas, including hallways, workroom, restrooms, breakroom, supply room, and conference roomProvide onboarding information regarding building security access points and gate accessSupplies & InventoryOrder and maintain adequate stock of office, cleaning, and water supplies at all timesRegularly stock office kitchen with snacks, drinks, and quick meals available to all staffInvoice & Billing ProcessingProcess invoices for facilities-related expenses, including utilities, contracted services, and facilities insuranceProcess ASP-wide billing and invoices, including vehicle and construction insurance and other organizational accountsMaintain organized records of invoices and payments in coordination with relevant staffAdministrative SupportSupport the Chief Administrative Officer with administrative tasks, special projects, and operational needs as assignedAssist Executive Leadership Team (ELT) and Ministry Leadership Group (MLG) members with administrative tasks and special projects as neededMaintain usage calendars for conference room and flexible office spacesServe as an internal point of contact for organization-wide informationFile annual reports with the states in ASP's service area and complete or file other annual reports and certifications as neededQualificationsRequired:High school diploma or equivalentAt least one year of experience in an office, receptionist, or administrative support roleProficiency in Microsoft Office Suite (Word, Outlook, Excel)Strong verbal and written communication skillsAbility to manage multiple tasks and priorities in a fast-paced environmentHigh degree of professionalism, discretion, and attention to detailReliable, punctual, and self-directed with minimal supervision neededWillingness to work in a Christian environmentDesired:Associate degree or higher in Business Administration or related fieldThree or more years of office management or administrative support experienceExperience with invoice processing, accounts payable, or basic bookkeepingFamiliarity with office phone systems, building access/security systems, or facilities coordinationExperience supporting senior leadership in an administrative capacityPrior experience in a nonprofit environmentOther Requirements:Valid driver's license and insurable motor vehicle recordSatisfactory background checkSalary and BenefitsASP provides a market-based salary and generous employee benefits program including:Comprehensive medical, dental, and vision insurance offered for employee and familyLife insurance, retirement plan, medical spending plan, and other typical benefitsGenerous holiday, vacation, personal, and sick time away based on ASP policy in effect at time of employmentPhone and laptop provided for work useASP vehicle available for local and regional business travel