Salesforce Developer/ Admin/ Support

This JD is primarily a Salesforce Support Engineer / Production Support role, not a traditional Salesforce Developer role.Role TypeApprox. %Support / L3 Production Support70-80%Salesforce Developer15-25%Salesforce Admin5-10%Why it's mainly a Support roleThe strongest signals are:Tier 3 incident analysisProduction supportHypercare and stabilizationSev1/Sev2 incident handlingTicket triageRoot Cause Analysis (RCA)Defect identificationProduction simulation supportCoordination with Tier 2 teams and vendorsOperational readinessIssue isolation and troubleshootingThese are classic L3 Application Support responsibilities.Examples from the JD:Analyze and troubleshoot complex Salesforce issues escalated from Tier 1 and Tier 2Manage Tier 3 incident lifecycleRoot cause identificationProduction stabilization initiativesSupport communication activities related to incidents and outagesThese are support functions rather than feature development.Why some Developer skills are requiredThe company wants someone who can read and debug code without necessarily building new features.Required skills include:ApexLWCSOQLTriggersBatch ApexPlatform EventsAPI integrationsFlow troubleshootingNotice the wording:Ability to read and understand existing Apex code quicklyReview existing Salesforce codebaseIdentify whether issues are related to Apex, LWC, Flows, IntegrationsThis means:✅ Debug code✅ Trace execution paths✅ Find defects❌ Little mention of building new applications❌ No feature development ownership❌ No design or implementation responsibilitiesAdmin componentThere is a small admin/configuration aspect:ProfilesPermission SetsSharingFLSValidation RulesQueuesAssignment RulesBut these are mostly for troubleshooting access and configuration issues rather than acting as a dedicated Salesforce Admin.daily work to look something like:40% Incident investigation25% Debugging Apex/LWC/Flows15% Integration troubleshooting10% Meetings with support teams/vendors10% RCA and documentation