Front Office Manager

Principal Responsibilities: Oversee the efficient operation of the front desk department in selling of guest rooms to accommodate guest needs and maximize revenue. Essential Functions: · Monitors and analyzes Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of Group Blocks, determining cut off dates, and Rate Restrictions. · Processes and handles group rooming lists, reservations, and employee reservations requests by inputting data into the reservations system. · Trains, and supervises reservation agents for the efficient operation of the department. Monitors performance and gives feedback according to established standards. · Calculates and prepares Rooms Reports to include OAR and Master Monthly to determine sources of business using various computer systems. · Assists in the development and revisions of forecasts for the Rooms Department, both monthly and annually. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. · Calculation, monitoring, and transmission of loyalty program points. · Assist in the capacity of reservations agent when needed. · Initiate and prepare reports as required. · Assist office in any other administrative duties as needed. PHYSICAL REQUIREMENTS: Below is a listing of the physical requirements for standard performance of this job: Frequency Key: Rare, Occasional, Frequent, or Constant Physical Activity Frequency Sitting Frequent Walking, Standing Frequent Climbing Stairs Occasional Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Constant Pushing/Pulling Frequent Near Vision Constant Far Vision Constant Hearing Constant Talking Frequent Smelling Rare Lifting/Carrying (20 lbs.) Occasional Travel Rare OTHER DUTIES Assimilate into the Packard culture through understanding, supporting and participating in all elements of corporate policies. Demonstrate working knowledge of the service standards. Regular attendance in conformance to the standards, which may be established by Packard from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Job Type: Full-time Pay: From $45,000.00 per year Schedule: 10 hour shift Day shift Evenings as needed Evening shift Holidays Monday to Friday Morning shift Nights as needed Overnight shift Weekends as needed Experience: Hotel experience: 3 years (Required) Ability to Commute: Houston, TX 77041 (Required) Work Location: In person