Assistant Front Office Manager

Job SummaryOversee all guest related day-to-day hotel operations. The AFOM is responsible for managing team members, guest experiences, revenue goals and the development and implementation of processes and procedures. The AFOM is responsible for assisting with all bell team, reservations, front desk, and valet in all daily operations. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.Essential Job FunctionsKeeps other managers informed and shares important information. Manager consistently communicates shift progress, “pass-ons” and email. The AFOM must be hands on with any guest or employee issue and jumps into action swiftly when presented with both opportunities and employee concerns. AFOM’s are challenged with using problems to create better relationships. AFOM must be pro-active in presenting and creating processes to improve business operationally, financially or employee focused. The AFOM will be tasked with creating SMART goals and is expected to regularly discuss with supervisor and plan for progress surrounding the topics or employee development, service development and revenue. AFOM should be planning and not reactionary. The AFOM is responsible for actively thinking forward and actions preparedness plans. A manager is responsible for their shift, the people on it and the results of the shift. Create fun and engaging ways to teach and get staff involved with the department. Takes the time to better understand the situation and thinks of options of solutions before acting. Does not panic under pressure and is able to set good example of adaptability to others. Takes all options and details into consideration Other duties as assigned.