Program Management Supervisor I

Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job DescriptionTogether, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.The Program Management Supervisor is a customer‑facing role responsible for evaluating, onboarding, and managing technology‑enabled opportunities involving API and EDI connectivity. This position serves as the primary bridge between customers, Sales, Quality, and Warehouse Management System (WMS) Operations, ensuring connectivity solutions are feasible, scalable, and aligned with operational capabilities.This role requires a blend of technical acumen, strong communication skills, and the ability to lead through influence. This position will not have direct reports but will work closely with Business Development Directors and cross‑functional partners to vet opportunities, manage a connectivity pipeline, and support successful account setup and execution.Key ResponsibilitiesCustomer & Opportunity ManagementAct as a customer‑facing program manager for API and EDI connectivity initiatives, representing the organization with professionalism and confidencePartner with Business Development Directors to vet and solution new opportunities, assess technical and operational feasibility, and support solution positioningServe as a subject‑matter liaison during pre‑sales and onboarding discussions related to system connectivityConnectivity & Program ExecutionLead integration and account setup from intake through readiness, ensuring alignment across technical, operational, and quality requirementsTranslate customer requirements into clear, actionable inputs for technical and operational teamsMaintain oversight of the connectivity opportunity pipeline, tracking status, risks, and dependenciesCross‑Functional LeadershipCollaborate closely with:Sales / Business DevelopmentQualityWMS Operations and technical teamsLead initiatives through influence rather than authority, driving accountability, alignment, and timely decision‑makingIdentify risks, constraints, and integration challenges early and communicate them clearly to stakeholdersCommunication & DocumentationProduce clear, professional written materials, including requirements summaries, customer communications, and internal alignment documentationFacilitate working sessions and discussions with internal teams and customers, ensuring clarity on scope, roles, and expectationsRequired QualificationsBachelor’s degree preferredDegree in Computer Science, Information Systems, Engineering, Supply Chain, Business, or a related technical discipline preferredDemonstrated experience working with or supporting integrationsStrong written and verbal communication skills, with the ability to present confidently in customer‑facing settingsExperience working cross‑functionally in a matrixed environmentProven ability to manage multiple initiatives or opportunities simultaneouslyPreferred QualificationsTechnical background or hands‑on experience supporting system integrations, connectivity, or WMS‑adjacent solutionsExperience in logistics, supply chain, life sciences, or regulated operational environmentsComfort engaging with both technical and non‑technical audiencesKey CompetenciesCustomer‑first mindset with strong executive presenceAbility to lead through influence and collaborationHigh attention to detail with the ability to see the broader program and pipeline viewCalm, structured problem‑solving under ambiguityStrong organizational and prioritization skillsCompensation & BenefitsOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $5,385.00 per month to $8,755.00 per month. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience.Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.Employee TypePermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.Other CriteriaUPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.Basic QualificationsMust be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.Pay RangeOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $65,940.00/year to $107,160.00/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.