Remote Help Desk Support

DescriptionHomeSearch JobsJob DescriptionRemote Help Desk SupportContract: Oklahoma City, Oklahoma, USSalary Range: 16.00 - 17.00 | Per HourJob Code: 369029End Date: 2026-05-29Days Left: 29 days, 4 hours leftApplyPay Range: $16/hr. - $17/hr.Remote PositionDay to Day in the role (responsibilities):Handle approximately 10 inbound support calls per dayManage and close approximately 10 tickets dailyProvide consistent ticket updates in ServiceNowTroubleshoot user issues related to systems, access, and connectivityPerform Active Directory tasks (password resets, user support)Assist with troubleshootingSupport remote users via TeamsAssist with software deployment (SCCM) and endpoint supportTroubleshoot VPN connectivity issues (FortiClient preferred)Occasionally provide onsite support for:WAP installations / upgradesNetwork switch supportServer refreshes and major issuesMust Haves:Bachelor's Degree in relevant major (IT, MIS, Computer Science, etc.)0-2 years of experience (internships or entry-level IT roles acceptable)Basic knowledge of IT support / help desk functionsStrong communication skills (especially phone support)Comfortable handlinginbound calls and ticket volumeAbility to follow structured processes and document work clearlyPlusses:The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.Job Requirementticketsticketingtroubleshootinghelp desktechnical support Reach Out to a RecruiterRecruiterEmailPhoneArchana Kumariarchana.kumari@collabera.com