Technical Support Representative (Not Remote)

Full-Time Operations – Technical Support RepresentativeCompany: US Alliance Group, Inc. (USAG)Location: Rancho Santa Margarita, CA 92688 (On-site position)Job Type: Full-timeSalary: $26.00 - $31.59Schedule: Monday - Friday, with shifts available from 7:00 AM - 4:00 PM and 8:00 AM - 5:00 PMAbout US Alliance Group, Inc. (USAG)Based in Rancho Santa Margarita, California, US Alliance Group, Inc. USAG is a one-stop-shop merchant service provider in the U.S. delivering the country’s most diverse portfolio of payment processing and financial services. From credit and debit card processing to ACH transfers, gift cards, ATMs, merchant cash advances, consumer lending, and beyond, USAG provides seamless, secure, and cost-effective solutions that empower businesses of all sizes to increase their cash flow, optimize their operations, and enhance their customer convenience.Through strong relationships with top manufacturers, processors, banks, and network members, we continue to evolve with industry changes to deliver the most innovative payment technologies and become a trusted partner for thousands of merchants across the United States.About The RoleOur Technical Support Representatives troubleshoot and resolve technical issues related to company products and services. They train customers to understand and effectively operate equipment and programs. Technicians proactively communicate with customers, sales reps, and other staff members to ensure timely and effective execution of installations and service.Key ResponsibilitiesAs an Operations – Technical Support Representative, you will: Respond to inbound inquires via phone and email from clients and merchants Efficiently set up and maintain equipment across all company platforms Understand, troubleshoot, and resolve technical issues related to company products Promote a positive relationship and exemplary customer service Provide options and sound advice for merchant resolution Fulfill work order and supply requests within scheduled deployment timeframes Prepare orders by processing requests; pulling materials; packing boxes; creating shipping labels Identify ways to improve service levels and productivity within the department Perform inventory controls and ensure warehouse is stocked with essential equipment Provide quality service by following company standards and procedures Maintain internal filing system Communicate effectively, a resolution to any and all technical related questions as they relate to merchants and their equipment and/or accountThis is not an exhaustive list of duties/position requirements.QualificationsWe are seeking a Technical Customer Support Representative with the following skills and experience: Past experience in payment, banking, and/or customer support industry is a plus Simultaneously use the telephone while navigating computer systems Ability to meet job standards for quality, attendance, and scheduled adherence Strong customer service experience Self-motivated, conscientious, and team oriented This position requires individuals with strong time management skills and the ability to organize and manage multiple priorities and systems Typing skills are needed along with familiarity with the basic MAC/PC applications, including Microsoft Excel and Word Willingness to learn new product information and seize opportunities to expand your job knowledge Ability to work well under pressure and express exceptional critical thinking skills Capability to evolve and excel in a dynamic office atmosphereCompensation & BenefitsUSAG offers a competitive hourly salary and a comprehensive benefits package designed to support our employees:Employee IncentivesPaid Vacation Time (Vacation)Medical and Dental/Vision PackageSimple IRAA great work environment where your contributions are valued.Application ProcessIf you are interested in joining our team as an Operations – Technical Customer Support Representative, please submit your resume online via Indeed.This position is subject to a background check, credit report, and pre-employment drug screening.To review US Alliance Group Inc.’s CCPA Employee Notice, please copy and paste the following link into your web browser: https://checkpoint.url-protection.com/v1/r01/url?o=https%3A//usag-inc.com/ccpa-employee-notice/&g=NzI2YWRlZmFiZGI1Y2MzYg==&h=ZDFjYTNlZmU1NTgzMzM5NDkxMDA2MWYyNjYzN2E2YjIyZDI1NWZmMTJlZmJmZGQ5MWNmOTczYjUxMjNkNzg5Yw==&p=Y3AxOnVzYWxsaWFuY2Vncm91cGluYzpjOm86M2Q2ZWRkYjMwYjAyNzk4MGRlYTFiYmEwNGQwNWRhODY6Nzp0OlQ=