Contractor - Branch

Teller / Member Service RepresentativeWe are hiring a Teller / Member Service Representative to support day-to-day branch activities in a high-volume, member-facing environment. This role is essential in ensuring smooth branch operations, exceptional member service, and accurate handling of financial transactions. You will assist members in person with inquiries, requests, and routine transactions. You will perform teller-line activities for savings, checking, consumer loans, credit cards, and fraud resolution. You will verify member identity and review account alerts or irregularities. You will identify and escalate potential fraud or unusual activity. You will demonstrate proficiency using multiple internal systems simultaneously. You will recommend additional products or services to support member needs. You will maintain compliance with operational, security, and customer-service procedures. You will collaborate with branch staff to support daily operations and member flow. You will perform additional duties as assigned. Qualifications include experience with cash handling in a fast-paced environment, strong computer proficiency and ability to navigate multiple screens, reliable attendance and adherence to schedule, ability to multitask in a structured, member-facing environment, strong verbal/written communication and active listening skills, professionalism and tact when handling member issues, good judgment, initiative, and decision-making skills, ability to work independently and as part of a team, composure under pressure and adaptability, strong organizational and time management skills, basic math skills and accuracy in financial transactions, ability to build rapport and maintain positive relationships, receptiveness to feedback and commitment to continuous improvement, and customer-service experience, ideally within banking or a financial institution.