Mainframe Application Support
Mainframe Application SupportLocation- Chandler, AZHybridDuration- 18 Months- Contract to HirePay- $60-$70/HrSORRY NO CTC'S OPTS OR H1-B'SPosition will be working in the Mainframe platform support group. Candidate must have Mainframe application support experience.Location: Chandler, AZ (preferred) | Des Moines, IA (secondary)Schedule: Flexible 8-hour shift within 6:00 AM – 6:00 PM PSTInterview Process: 1 round (MS Teams, panel of 3, ~1 hour)Goal is to convert, team is unable to sponsorWe are seeking three identical Senior Specialty Systems Operations Engineers to join a Mainframe Production Support team supporting critical applications in a highly specialized, non-standard environment. This role requires strong hands-on mainframe application support experience and the ability to work in a follow-the-sun model alongside offshore team.Team Structure & CoverageTotal team: 3 US + 7 India resources (6 US with these hires)India team provides overnight coverage, handing off every 12 hoursUS team supports daytime production operations (6 AM – 6 PM PST)Daily coordination with offshore counterparts is requiredStandard 8-hour shift, flexible on start timesKey ResponsibilitiesProvide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applicationsMonitor production systems and ensure system stability and uptimeAnalyze and troubleshoot failed mainframe jobs (JCL)Perform root cause analysis and support ad hoc job executionsPartner with Production Control to restart and recover failed jobsRespond to business user requests and application team needsMaintain and update incident tracking (ServiceNow, JIRA, Confluence)Monitor and respond to application group mailboxesDocument incidents, resolutions, and create JIRA stories for follow-upRequired SkillsStrong experience in Mainframe Production Support (application support required)Technologies/tools:JCL, COBOL, CICS, DB2, CA7, IDCAMS, MainviewFile tools: File Manager, File Analyzer, EZTRIEVEDynatrace-1-2 yrsMainframe- 6 yearsMonitoring-1-2 yearsMQ- 1-2 yearsExperience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar)Ability to work in a high-volume, production-critical environmentAdditional DetailsTeam is primarily based in Chandler, AZ (preferred location)Candidates should be adaptable, proactive, and comfortable in a specialized/mainframe-heavy environmentThis is not a typical platform support role—requires a niche skillset