Client Engagement Performance Manager

A company is looking for a Manager, Client Engagement Systems & Performance. Key Responsibilities Own strategic partnerships with client engagement technology solutions and ensure alignment with the Client Engagement Framework Define and enforce standard engagement expectations and drive governance through reporting and adoption tracking Develop and execute client sentiment strategies and reporting frameworks to connect client engagement to business outcomes Required Qualifications 5-8+ years in MSP operations, client engagement leadership, or SaaS platform governance Proven track record in driving technology platform adoption across larger companies Experience with ScalePad Lifecycle Manager (LMX) and building reporting frameworks Ability to lead cross-company initiatives without direct authority Strong project management and organizational skills