Client Account Manager

Title: Client Account ManagerLocation: Sartell, MNJob Type: Permanent / Direct-HireCompensation: $55,000 – 65,000 AnnuallyIndustry: Human resources and payroll services industryAbout The RoleWe are seeking a Client Account Manager to join a growing organization in the professional services and HR solutions space. This role serves as the primary point of contact for a portfolio of client accounts, delivering consultative support across HR, payroll, benefits administration, workers’ compensation, and compliance services.As a trusted advisor, the Client Account Manager plays a critical role in strengthening client relationships, ensuring satisfaction, and driving long-term retention. This position is highly collaborative, working cross-functionally with internal teams while proactively identifying client needs and delivering strategic, value-driven solutions.Job DescriptionServe as the main liaison between clients and internal departments including payroll, HR, benefits, and risk managementBuild and maintain strong, long-term client relationships through proactive communication and regular review meetingsIdentify trends, challenges, and opportunities within client accounts and recommend strategic solutionsOversee and resolve client inquiries, service requests, and escalations in a timely and professional mannerManage multiple client accounts simultaneously while maintaining high service standards and meeting deadlinesDevelop and maintain client service plans, ensuring alignment with evolving client needsSupport onboarding of new clients and ensure a smooth transition into servicesProvide consultative guidance on HR best practices, compliance requirements, employee relations, and workplace regulationsAssist clients in navigating labor laws, benefits administration, and process improvementsCoordinate training and support related to HR systems (HRIS) and employee toolsMaintain accurate client and employee records while ensuring data confidentiality and complianceGenerate client reports and provide insights on payroll, benefits utilization, and operational metricsPartner with internal teams to ensure accurate data flow and consistent service deliveryContribute to continuous process improvement initiatives to enhance efficiency and client experienceQualificationsRequired Qualifications:2+ years of experience in HR, client services, account management, or a related fieldStrong understanding of payroll, benefits, HR processes, and compliance fundamentalsExcellent communication skills with the ability to build trust and maintain professional client relationshipsProven ability to manage multiple priorities, meet deadlines, and stay organized in a fast-paced environmentStrong attention to detail and problem-solving skills with the ability to evaluate and resolve complex issuesAbility to handle sensitive and confidential information with discretionProficiency in Microsoft Office (Word, Excel, Outlook)Customer-focused mindset with a collaborative, team-oriented approachPreferred Qualifications:Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related fieldExperience with HRIS or payroll platforms (e.g., UKG, ADP, or similar systems)Previous experience supporting clients in a consultative or advisory capacityKnowledge of workers’ compensation, compliance, and employment regulationsSHRM-CP or similar HR certificationExperience conducting client reviews, onboarding, and retention initiativesBenefitsOur client offers a comprehensive benefits package designed to support your health, financial well-being, and professional growth. Benefits include health, dental, vision, life, and disability insurance, along with a 401(k) plan with company matching to help you plan for the future. Employees also receive paid time off, paid training opportunities, and access to a referral program, providing additional ways to grow and be rewarded.How To ApplyTake the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!Equal Opportunity StatementAs an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!#BP.Indeed#ZR