Operations Controller (User Experience) - DOD

Job DetailsDescriptionINNOVIM is seeking an Operations (Ops) Controller - User Experience. It is a critical role responsible for health, stability, and continuous operation of critical ITinfrastructure and systems. This position supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract.This role oversees the day-to-day activities of the operations team, driving proactive operational maintenance, measured monitoring, and planned change management activities. The Ops Controller achieves service reliability by proactively monitoring risks, adhering to an ITSM practices, measuring team efficiency, and fostering ongoing team development. The Operations Controller champions best practices, promotes automation, and drives continual service improvement initiatives to optimize IT performance and deliver maximum value to the business.Location: Redstone Arsenal, Huntsville, AL OR Schriever, SFB, Colorado Springs, CORelocation Assistance: NONEPosition Closes: 5/14/26Key ResponsibilitiesCentralized Control and Coordination:Serve as the primary point of contact for coordination of all maintenance, measurements, monitoring and change management activities.Operational Health And StabilityEnsure the continuous operation and stability of IT infrastructure.Monitor system performance, proactively address risk and mitigation.Maintain and improve operational documentation.Incident, Problem And Change ManagementLead and coordinate incident resolution efforts, ensuring timely and effective responses to service disruptions.Drive problem management activities, including root cause analysis and remediation engineering with Architecture and Engineering team.Manage the change control process, ensuring that changes are implemented in a controlled and compliant manner, minimizing risks to service availability.Track and report on key metrics related to systemic issues and problems.Process And ProceduresEnsure team members adhere to established processes and procedures for all operational activities, validating reviews, approvals, and documentation.Ensure adherence to Systems Engineering processes and principles for a large-scale Enterprise environment within DoD Communication and Reporting:Maintain a daily activity log, Cyber Security Register, and provide regular updates and briefings to stakeholders, ensuring transparency and keeping everyone informed.Maintain clear and consistent communication with stakeholders regarding the status of operational activities.Overall AccountabilityAccountable for IT Operational health ensuring IT Operations activities are performed in a controlled, coordinated, and compliant manner.The Successful Candidate WillHave strong verbal and written communication skillsBe able to interact with senior leadership.Basic RequirementsMust have 10, or more, years of general (full-time) work experience which may be reduced with completion of advanced educationMust have 5, or more, years of experience in IT operations management, network control center (NCC) or enterprise operations center (EOC) roles.Must have 1, or more, years of IT Operational Management experience spanning across multiple enterprise environments, including DoD and commercial.Must have experience in IT operations with a focus on Desktop User Experience.Must have a deep understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management.Must be familiar with enterprise monitoring tools (e.g., SolarWinds, Splunk, Netcool, HP OpenView, etc.).Must have 1, or more, DoD 8570 or 8410 compliant certificationsMust have an active DoD Secret Security ClearanceDesired RequirementsHave a Bachelor’s degree (or higher) in computer science, Information TechnologyHave experience in a specific industry (e.g., MDA, DoD IT Operations).Have Project management experience.Have an ITIL Strategic Leader certification.Desired CertificationsITIL Certification (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional)Relevant technical certifications (e.g., Microsoft Certified: Azure Administrator Associate, AWS Certified SysOps Administrator – Associate)This position is expected to pay $150,000 - $180,000 annually; depending on experience, education, and any certifications that are directly related to the position.IDS is committed to providing superior work in the fields of science, engineering, data analytics and technology to government agencies. We offer competitive compensation packages, including comprehensive nationwide Medical/Dental/Vision insurance programs, life insurance, matching 401k contribution and Educational/Training support.