Workers' Compensation Senior Claim Representative

Sr Representative Claims - CH08BEWe're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.The Workers' Compensation Senior Claim Representative is accountable for planning, recommending, and executing the investigation of workers' compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements.Work Arrangement This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, Lake Mary, FL, San Antonio, TX, Naperville, IL or Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.Start Date: June 1, 2026Hours: Monday - Friday, core business hoursResponsibilities:Effectively manage workers' compensation claims requiring timely investigations and financial accuracyProvide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claimsLeverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimantsProvide exceptional customer service by establishing and maintaining productive business relationships with customersUtilize critical thinking skills to gather and analyze data information to inform critical claim decisionsProvide accurate mathematical calculations of disability benefit rates and claim financial exposuresLeverage contemporary technology to achieve accurate and efficient claim outcomesConsistently demonstrate professional diplomacy during all interactions with customersContribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagementEmbrace a culture of continuous improvementQualifications:Minimum of 2+ years of experience in workers' compensation claim handling requiredCertification exams and adjusting licenses as required by stateOutstanding interpersonal skillsStrong focus delivering outstanding customer serviceDemonstrated strong written and verbal communication skillsDemonstrated consistent high level of performance and achievement over career spanAbility to meet productivity targets in a fast-paced, team-oriented environmentExcellent time management skills with the ability to manage competing prioritiesAbility to adapt and flourish using industry-changing workflowsStrong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)HS Diploma required, bachelor's degree is preferredAdditional Details:As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire.CompensationThe listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$62,400 - $93,600Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age