Casual Customer Service Supervisor - Cape May Lewes Ferry

CASUAL CUSTOMER SERVICE SUPERVISORLocation: Lewes, DEHourly Rate: $20.00Work schedule is primarily weekends and holidays from 12:00 p.m. to 8:00 p.m. to cover other shifts in support of the departmental needsOpening Date: March 6, 2026Closing Date: Until FilledI.POSITION SUMMARYThis position is a casual Customer Service Supervisor which is responsible for conducting sales and providing customer service, supervision, and administration for the Cape May-Lewes Ferry ticket/tollbooth/call center operations.This position has a primary role in the day-to-day supervision of the Customer Service Department.The Customer Service Supervisor is responsible for providing supervision of employees in the following duties: ticketing, reservations, and sales; handling and resolving customer- related issues; and performing a variety of administrative duties. Work schedule is primarily weekends and holidays from 12:00 p.m. to 8:00 p.m. to cover other shifts in support of the departmental needs. Additional shifts will be required based upon business needs.. This casual position is part-time with no guaranteed minimum number of hours, nor are there any guaranteed assignments.II.ESSENTIAL DUTIES AND RESPONSIBILITIES* Supervises a sales and customer service team training, coaching and counseling staff * Assists with setting up, promotion, selling and up-selling of all events and products offered to the public * Handling of, and resolving of, customer complaints * Tracks, monitors, measures productivity * Provides the highest level of customer service and professionalism to all internal and external customersIII.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES* Strong ability to supervise and motivate employees * Ability to handle multiple tasks, projects, and priorities* Good verbal and written communications skills * Ability to operate a variety of office and point-of-sale equipment, such as, personal computers in addition to experience with Microsoft Office products * Cash handling experience * Ability to provide superior customer service to everyone by responding in a courteous and efficient mannerIV.REQUIRED EDUCATION AND EXPERIENCE* High school diploma or equivalent. * Two years of supervisory experience preferred * Two years of experience in sales, call center operations, or customer serviceV. LICENSES, REGISTRATION, AND SPECIAL REQUIREMENTS* Possession of a valid motor vehicle operator's licenseVI. ADDITIONAL REQUIREMENTS* Applicants will be subject to a background check * Subject to pre-employment drug testing * Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution or enroll in the payroll card program to receive their bi-weekly pay*********************If you are interested in applying for this position please complete the on-line application at www.drba.net.In addition, you also have the option of attaching a resume to the completed application.