Customer Returns and Shipping Associate (Rehoboth Beach, DE)

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.After applying, you may have the opportunity to schedule an in-person interview within minutes.Get great perks.Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development programAssociate discounts on in-store and online merchandise, services and warranty plansDiscounts at hundreds of retailers, restaurants and more401(k) plan with a company matchDental and vision insurance, full-time eligible for medical coverage And many more benefits Compensation based on qualifications and experienceHelp both your customer and your store win.Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriersProvide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service. Engage in and identify customer needs for shipping and explain different shipping options Maintain the Shipping area to ensure efficient processing and storage of packages Ensure supplies required to process Ship and Returns are in stock Provide exceptional customer service to create a positive, inviting environment for customers Understand and use basic selling skills to engage and present solutions Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned) Essential Skills And ExperienceAble to work a flexible schedule based on the store’s needsMust be able to engage with customers and understand their needs to drive additional salesAbility to lift/push/move materials up to the 100-pound rangeStrong attention to detail, organization, ability to multi-task and manage priorities Ability to collaborate and work cooperatively in a high paced and sometimes stressful environmentManage conflict in a reasonable, nonconfrontational and cooperative mannerAbility to act with honesty and integrity regarding customer and business informationStaples does not sponsor applicants for work visas for this position.