Remote Help Desk Support Technician - Windows & Office 365

Remote Jobs is seeking a Help Desk Support Technician to provide technical support to users. This role involves responding to support requests via phone, email, and a ticketing system, diagnosing hardware and software issues, and assisting with account management. The technician will also document all requests following established procedures and participate in on-site training in Baltimore for 1-2 weeks. Ideal candidates should have a strong background in technical support and customer service.#J-18808-Ljbffr