Commercial Insurance Department Manager
About the Position Rue Insurance's Commercial Insurance Department Manager is responsible for the leadership, development and supervision of the Commercial Insurance Team in the sales and service of potential and existing client policies. The Commercial Insurance Department Manager provides technical expertise in coordinating the inside service of new and existing clients through sales, account development, and problem solving in accordance with the agency's objectives and procedures. They are accountable for building and maintaining strong internal relationships and working closely with the Management Team and Commercial Team to support client retention and new prospect opportunities for the purpose of improving and growing the business.Key ResponsibilitiesTeam Management, Mentoring and DevelopmentLead and inspire a team of Commercial Account Managers by setting clear priorities, establishing structured work plans, and providing hands-on leadership and supportOversee all team activities related to the sale, processing, and servicing of commercial insurance accounts, ensuring quality, compliance, and consistencyRecruit, train, mentor, and develop team members, supporting career growth through structured coaching, accountability, and performance managementEstablish, track, and evaluate individual and team goals; conduct meaningful performance reviews and monthly progress meetingsMaintain efficient department operations that meet or exceed agency goals for sales growth, retention, and service excellenceFoster a collaborative, sales-driven culture that promotes account rounding, cross-selling, and referral generationPartner with Commercial Account Managers to proactively monitor retention and implement strategies to meet or exceed agency targetsLead regular team meetings to share market updates, carrier changes, competitive insights, and client service best practicesConduct monthly renewal strategy meetings to ensure timely, accurate, and comprehensive renewal managementParticipate in prospect and client presentations to support new business development and strengthen client retentionSupport team members on client and prospect calls by providing training, scripting guidance, and strategic assistanceWorkflow Analysis, Development, Execution and CoordinationMonitor and evaluate team activities to ensure service standards are consistently met and client needs are addressed accurately and within established timelinesGenerate and analyze monthly operational reports to track policy renewals, invoicing accuracy, open items, workload distribution, and backlog managementDesign, refine, and implement standardized workflows that drive efficiency, accountability, and consistency across the departmentConduct routine quality assurance audits to ensure adherence to established procedures, evaluate work product quality, and identify continuous improvement opportunitiesProactively recommend and implement process enhancements to improve client service delivery, optimize Epic workflows, strengthen system documentation, and improve records management practicesMaintain comprehensive knowledge of agency Errors & Omissions (E&O) guidelines and ensure team processes minimize exposure and protect the organization from financial riskProblem ResolutionProactively identify, address and resolve client, insurer and internal service issues with urgency and empathyAnalyze and resolve coverage questions or deficiencies identified during account servicing, recommending appropriate solutions to mitigate riskSupport the resolution of escalated claims and complex service matters, ensuring timely communication and satisfactory outcomesClient Relationship BuildingBuild and maintain strong internal and external client relationshipsServe as liaison between insurers and clients, both as a technical resource and service advocateSupport the Rue Be Ready model by identifying operational and exposure-based risk improvement opportunities, recommending appropriate risk control strategies or coverage enhancements, and ensuring thorough follow-through to resolutionMaintain up to date knowledge of marketplace carriers, products, underwriting trends, and coverage solutions to provide informed guidance and strategic recommendationsCompanyActively champion and support the company's vision, strategic direction, and growth objectivesContribute meaningful insights and recommendations during strategic planning and leadership meetingsParticipate in management and monthly company meetings, ensuring alignment between team performance and organizational goalsPartner with COO to attain profit and growth objectivesProvide regular updates to the management team on departmental performance, key initiatives, and resultsCollaborate with agency leadership to drive revenue growth through account rounding initiatives and support the development and integration of new programsPursue ongoing professional development to maintain advanced knowledge of exposures, coverage solutions, and industry trends, including the attainment of additional professional designationsServe as a subject matter expert by participating in and/or leading internal educational programs to strengthen organizational knowledge and performanceReports to:Chief Operating OfficerDepartment:CommercialWork Schedule & Classification:Full-time, salaried (exempt) positionSalary:$115,000 - $175,000 Annually +Bonus Opportunity based on Company and Individual PerformanceRequired QualificationsValid Property, Casualty, Life, and Health Insurance Licenses7 or more years of experience in commercial insurance account management with an agency or risk management department3 or more years of experience as a people managerAdvanced knowledge of agency management system functionality, workflow procedures, underwriting, and sales and service processesHigh level of professionalism, ethical, and visionary leadership skillsExceptional organizational, critical thinking, and analytical skills, with strong attention to detail and demonstrated ability to prioritize and operate strategically and effectively in a fast-paced environment with minimal instruction and a high degree of accuracyAbility to develop, plan, and implement short and long-range goalsAbility to handle difficult behavior and conflict and bring to a timely resolutionProven ability to collaborate effectively within a team, communicate clearly, and contribute meaningful information and guidance that drives the achievement of organizational goalsProficiencywith Microsoft OfficeExperiencewithagency managementsoftwareKnowledge of insurance company rating systemsPreferred QualificationsBachelor's DegreeExperience with Applied Systems EpicIndustry designation such as ARM, CIC, CPCUBenefits:Paid Time Off (PTO)401(k) with Employer MatchProfit Sharing PlanFlexible work and In Office/Remote Hybrid Work Schedules (after 90 days)Insurance options for: Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life, Accident, Critical Illness, Accident Death &Dismembermentand Identity TheftPhysical RequirementsMust be capable of sitting for a long period of time, working on a computer, standing, and walking.About Rue InsuranceRue Insurance is one of the largest independent insurance brokerages in the State of NJ, having been established in 1917. We offer insurance solutions throughout NJ and PA with a focus on Mercer, Bucks, Burlington, Middlesex, Monmouth, Ocean, and Somerset counties and licenses in most states across the US. We consistently win "Best Places to Work NJ" and recently "Best Places to Work Insurance", a national designation. We have an exceptional and diverse company culture that has led to our average employee remining with us for over a decade. Our employees give 5-star customer service to our clients which in turn has fostered our sterling reputation.Equal Opportunity EmployerRue Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.