Expert SailPoint Engineer (Java and Spring boot) - Remote
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Exp overall 15+ yrsSailpoint and Java and Springboot.Responsibilities:Diagnose and resolve Identity and Access Management (IAM) incidents for SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM)Manage proactively the incident lifecycle, including identifying, categorizing, prioritizing, and resolving incidentsCreate and maintain client knowledge articles, Standard Operating Procedure (SOPs), and scripts to restore normal operationsMonitor IAM operations and escalate incidents to level three support as necessary according to established protocolsMaintain professional relationships with clients, ensuring efficient incident management service and addressing their IAM-related needs