Front Office Coordinator

Position Qualifications:Bilingual: Fluent in English and Spanish (spoken and written) is requiredExperience: Minimum of 4 years front office administrative and customer service experience, preferably in an educational or nonprofit setting is requiredEducation: AA Degree or Higher Required, High School diploma or equivalentCustomer Service: Demonstrated ability to provide outstanding customer service and build positive relationships with community partners, stakeholders, families and staffTechnical Skills: Proficient with computers, including Microsoft Office Suite and basic office equipment is requiredCommunication: Excellent verbal and written communication skills in both languages is requiredOrganization: Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environmentTeamwork: Collaborative, flexible, and willing to support both administrative and programming needsJob Description.The Front Office Assistant role at North Bay Children's Center (NBCC) is a vital position that bridges both administrative operations and program support at our Headquarters in Novato. The ideal candidate will be bilingual (English/Spanish), possess at least 2 years of front office administrative and customer service experience, and demonstrate exceptional customer service and computer skills. This role ensures a welcoming, efficient, and supportive environment for families, staff, and visitors.Position Requirements:Front Desk Operations:Greet and assist families, children, staff, and visitors, ensuring a positive and professional first impression at all timesKeep front office printed promotional and marketing materials currentAnswer and direct phone calls, respond to emails, and manage general inquiriesMaintain daily visitor logs and ensure compliance with safety and security protocolsMonitors Main Entrance, buzzing visitors into the officeAdministrative Support:Provide administrative assistance, including scheduling, filing, data entry, and document preparationAssist with maintaining records, reports, and confidential files in compliance with NBCC policiesProgram Support:Coordinate communication between families and program staff, translating as neededAssist with organizing program materials, events, and meetingsSupport the implementation of program activities by preparing materials and providing logistical supportCustomer Service:Deliver exceptional customer service to all stakeholders, addressing questions and concerns with empathy and professionalismFoster a welcoming and inclusive environment for families and guests from diverse backgroundsTechnology & Office Management:Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other software platforms for daily tasksTroubleshoot basic office equipment and technology issuesOrder and maintain office & copier supplies and inventoryWork with Facilities team through Work Orders as neededCollaborations and CommunicationProvide reception support for administration, greeting guests, directing flow, receiving packages and processing incoming and outgoing mail/packagesWill use computers, tablets/iPad, and other office equipmentUpdate front office welcome display dailyEnsure that all guests sign in and receive temporary badges, collect and maintain all guest badges for Brayton CampusWork EnvironmentNoise level in the work environment is frequently loudWill work outdoors and indoorsWill use computers, tablets, cell phone (if provided), and other office equipmentWill work alone as well as with other peers and supervisorsWill work with and around children ages 0 - 6Human ResourcesHealth screening as required in section 101216(g)Tuberculosis test & document as specified in section 101216(g)Criminal Record Clerance and/or criminal records exemption (DOJ, CACI & FBI)Valid Driver's LicenseChild Abuse Managed Reporter Training (online)Employee Rights (Lic 9052)Proof of Immunizations for MMR, Tdap & FluCurrent CPR & First AidCovid19 VaccinationPhysical DemandsHealth clearance by a physicianAbility to fulfill physical requirements of the job including lifting up to 50 pounds, range of movement including squatting, bending, reaching, standing, and sittingProof of current Immunizations (Measles, Pertussis, Influenza, COVID-19)T.B. clearance within the past yearCompensation details: 28-30 Hourly WagePI80091dc59bd3-9588