Manager, Technical Account Manager

Overview As Manager, Premium Security Services, you lead a team of Technical Account Managers to drive technical success and adoption for Proofpoint’s enterprise customers. You coach, mentor, and scale TAM capabilities while coordinating with Customer Success, Support, and Sales to uphold health, reduce risk, and support renewals and expansion. You’ll implement playbooks and processes to optimize post‑sale engagement and value delivery. This role sits at the core of helping customers realize maximum value from Proofpoint solutions and contributes to our mission to safeguard data and people. Compensation / BenefitsCompetitive compensationComprehensive benefitsFlexible work environmentAnnual wellness and community outreach daysAlways on recognitionGlobal collaboration and networking opportunities ResponsibilitiesLead and develop a team of Technical Account Managers with mentorship and career growthEmbed best practices, playbooks, and lifecycle processes to drive technical engagementMonitor customer health and program delivery to ensure value and risk mitigationCollaborate with Support, Engineering, and other Customer Success teams to resolve escalationsReport team performance and customer metrics to guide strategy and resource allocationParticipate in executive-level technical discussions and business reviews for strategic accounts Key requirements5+ years in Technical Account Management, Customer Success, or related roles in SaaS or cybersecurity2+ years in managing and leading a customer-facing, technically oriented teamStrong ability to understand and articulate complex cybersecurity solutionsExcellent customer service, communication, and relationship-building skills, including engagement with executive stakeholdersProficiency with Salesforce, Gainsight, and reporting platforms (Power BI or similar)Adaptability to learn new technologies and a data-driven mindset to improve outcomescustomer service orientationclear communicationrelationship-buildingcybersecurity domain knowledgeSaaS product understandingSalesforce