Customer Support Representative - 30081_P

Job Title: Customer Support Representative Location: Remote (Candidates must reside in the Pacific or Mountain Time Zone) Employment Type: W2 Contract – 6 Months with Possibility for Extensions Pay Rate: $23.00–$25.00/hour (determined by experience, paid weekly) Contract Length: 6 Months Work Model: Remote Note: This is a W2 only role — C2C and Corp-to-Corp candidates will not be considered. Role Overview BEPC is actively seeking a Bilingual Call Specialist to support our customer's high-volume customer service operations within a regulated healthcare environment. In this role, you will serve as the primary point of contact for healthcare professionals, patients, and internal stakeholders, handling inbound calls and emails and delivering exceptional customer service. The ideal candidate is bilingual in English and Spanish, customer-focused, detail-oriented, and comfortable working in a fast-paced call center environment while managing multiple systems and priorities. Key Responsibilities Deliver prompt, professional customer support through inbound calls and emails. Handle high call volumes while maintaining excellent customer service and professionalism. Respond to customer inquiries regarding: Product availability Order status Pricing and billing Shipping, delivery, and returns Process customer orders, returns, exchanges, and adjustments accurately. Resolve customer concerns while meeting established service level agreements (SLAs). Escalate complex issues to appropriate internal teams when necessary. Collaborate with cross-functional departments to resolve customer inquiries efficiently. Maintain accurate documentation and customer records. Utilize CRM, ERP, and other business systems to process customer requests. Stay current on company products, policies, procedures, and regulatory requirements. Ensure compliance with quality standards and healthcare regulations. Qualifications Required: High school diploma or equivalent. Minimum of 2 years of experience in a high-volume call center environment. Strong customer service and order processing experience. Experience using CRM systems, ERP platforms, and Microsoft Office. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Ability to work independently in a fast-paced remote environment. Strong attention to detail and problem-solving skills. Preferred Qualifications Associate's or Bachelor's degree. Experience supporting medical device, healthcare, pharmaceutical, or other regulated industries. Familiarity with compliance-driven customer service operations. Bilingual (English and Spanish preferred) About BEPC BEPC Inc., founded in 2007, is a 100% employee-owned company providing top-tier consulting and staffing solutions across industries including technology, engineering, manufacturing, and project management. At BEPC, we are driven by innovation and a commitment to excellence. We take pride in fostering a collaborative and innovative environment where our team members thrive. With competitive benefits including medical, dental, vision, and life insurance, BEPC is dedicated to supporting our employees' personal and professional growth. Apply Now! Qualified candidates are encouraged to submit an up-to-date resume highlighting their bilingual customer service experience, call center expertise, order processing, and experience supporting customers in healthcare or regulated environments. USOPS Pay: $23.00 - $25.00 per hour Benefits: Dental insurance Health insurance Life insurance Vision insurance Education: High school or equivalent (Required) Experience: high-volume call center environment: 2 years (Required) using CRM systems, ERP platforms, and Microsoft Office: 2 years (Required) Work Location: In person