Computer Technician

Position: Computer Technician SEEM Collaborative is seeking a desktop support technician to provide technology support for its administrative office and schools. This position is full time and full year. Responsibilities: The computer technician provides technology support for the administrative office and surrounding area schools. This position requires working in a team environment providing daily support driven by a helpdesk ticket system. Both onsite and remote support is required. Onsite support includes repairs to desktop computer hardware and software systems, and/or to provide technical advice and support to school staff and system users. Daily tasks require familiarity and interaction with the SEEM Microsoft networked environment of Windows, Office/365, Google Workspace and Apple requiring knowledge of Windows Operating Systems, OSx, iOS, ChromeOS and Android. Supports tasks includes monitoring helpdesk tickets, staff and student desktops, laptops, copier/printers, Wifi and mobile devices such as iPads, iPhones and Chromebooks. Support for video/audio projection systems include Viewsonic display boards and SMART presentation devices. The computer technician reports to the Technology Director and may be assigned additional tasks and technology projects on an individual basis. Primary Duties: Monitors ticketing system and completes tickets in a timely manner. Provides advanced hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts. Maintains user LAN & Wireless networks, email login accounts, password resets, file shares and permissions. Installs and troubleshoots software packages such as operating systems, networking components, office and other applications via both manual and automatic software deployment methods. Prioritizes and documents the progress of projects and maintains accurate records of repair and preventative maintenance performed. Installs, integrates, and configures new computer systems and hardware for users. Performs physical inventory and tagging of all computer equipment in assigned schools. Transports and unpacks computers, printers, and peripheral devices. Remains knowledgeable with industry trends and new technologies. Provides telephone, onsite and remote support to end-users via helpdesk ticketing system, voice mail, e-mail and/or in-person communication. Coordinates activities with school staff and other IT support members. Provides regular updates, status and completion information to the Technology Director and other staff Travels between sites to perform assigned duties. Performs all other duties as assigned by the Technology Director. Education, Work Experience and Specialized Skills/Knowledge: Graduate of a technical school, two or four-year college, or equal 1-3 years of on-the-job experience in information technology within a school system or other industry. Extensive knowledge of laptop and PC hardware and wired/wireless networking utilizing TCP/IP. Advanced knowledge of Microsoft Windows 10/11 clients, Office and Google software products, and imaging/cloning applications. Experience with a client/server management tool. Able to run and crimp category 5e/6 cabling, terminate into RJ45 jacks, and repair RJ45 data drops. Able to work independently or as a member of a team. Excellent verbal and written communication skills; able to work effectively with a wide range of customers of diverse backgrounds and varying technical knowledge. Possess excellent organizational skills; able to assess priorities and plan work schedules on a day-to-day basis. Familiarity with Acronis, Aruba, Sonicwall, Mosyle, Deledao, Viewsonic and SMART technology and Mitel 5000 is a plus! Physical Requirements: Able to lift at least 50 pounds. Physically able to perform the essential functions, with or without reasonable accommodations, of the everyday responsibilities including lifting, carrying, pushing, pulling materials up to 50 pounds and the ability to climb ladders up to 15 feet. Equal Opportunity Employer: SEEM Collaborative is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation Job Type: Full-time Pay: $48,000.00 - $52,000.00 per year Benefits: 401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Schedule: Day shift Monday to Friday Ability to commute/relocate: Stoneham, MA 02180: Reliably commute or planning to relocate before starting work (Required) Experience: Customer service: 1 year (Preferred) Work Location: In person