Contact Center Process Owner | Lean Improvement Leader

industrial engineering technologists and technicians

business operations specialists all other

support activities for animal production business professional labor political and similar organizations business support services educational support services basic chemical manufacturing

Phoenix, AZ

April 1st, 2026

A leading consulting firm is looking for a Business Process Owner – Contact Center to optimize and transform contact center processes. The role involves managing KPIs, implementing process improvements, and partnering with various stakeholders to enhance customer experience. Ideal candidates have 3+ years of experience in business process ownership and expertise in process mapping. This position focuses on leading change initiatives to deliver measurable business impact. J-18808-Ljbffr

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