Outreach Worker

Job Description Job Title: Outreach Worker Division: Community Development Reports To: Community Development Director FLSA Status: Non-exempt Revised Date: September 1, 2022 Job Classification: Grade 4 SUMMARY The Outreach Worker is responsible for initial interviews, assessments, referrals and follow-ups on all clients who are interested in seeking assistance from the agency or other community resources. They are responsible for assessing eligibility for agency programs, collecting required documentation and completing applications. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 1. Provides outreach to low-income clients, assesses their needs, which may include home visits, and refers to appropriate programs through a computerized management information system. 2. Provides follow-ups to all referrals made to the household. 3. Recruits low-income representatives for the agency Board of Directors and meets minimum requirements for recruiting as assigned by the division director. 4. Meets and goals as assigned by the Division Director. 5. Maintains error ratios of less than 12% measured on program applications submitted for payment. 6. Develops, organizes, recruits and conducts workshops in life skills area. 7. Completes follow-up assignments as required by program contracts. 8. Meets minimum requirements for other contracts as assigned by the division director. 9. Responsible for assessing for eligibility and providing emergency assistance to alleviate crisis situations by referring to agency programs and/or programs of other agencies. 10. Completes monthly and quarterly reports and other special reports required accurately and in a timely manner. 11. Develops professional relationships with community agencies in order to better serve low-income families. 12. Conducts regular outreach in the community to engage new customers 13. Attends events and fairs to recruit customers for ESC programs. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customer/clients or employees of organization. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS Proficient personal computer skills, including electronic mail, record-keeping, routine database activity, word processing, spreadsheet, graphics, etc. PLANNING/ORGANIZATION Ability to handle multiple projects simultaneously. CERTIFICATES AND LICENSES Must have valid driver’s license, have reliable transportation, and meet Missouri automobile liability minimum requirements. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, and use hands to finger, handle or feel. The employee is regularly required to reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. This position has light physical activity performing non-strenuous daily activities of an administrative nature. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The working conditions are well-light, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level in the work environment is usually moderate.