Customer Success Manager

At Homebot, we believe every team member plays a vital role in bringing our mission to life. We do this by keeping a clear focus on culture, engagement, and creating an environment where people are valued and can thrive.Homebot is a Homeownership Platform for Lenders and Real Estate, Title & Insurance Agents that drives Client retention and Partner referrals. Homebot’s “special sauce” is that it helps homeowners and homebuyers (aka: our customer’s clients) to build wealth through homeownership. Our customers include Mortgage Lenders, Real Estate Agents, Banks, Credit Unions, Loan Servicers, Insurance agencies and Title Companies.We are growing and need a(n) strategic and results-oriented Customer Success Manager to ensure our customers unlock value from the Homebot platform for strong retention, expanded usage, and long-term partnership success.If this opportunity gets you pumped - perfect! Apply below and we look forward to speaking with you very soon!This is a full-time position based in our Denver, CO office. This role will be expected to work in-office on Tuesday, Wednesday, and Thursday each week, with the option to work from home Mondays & Fridays.Compensation Philosophy: Homebot is committed to offering competitive pay and benefits that reflect industry standards and individual expertise. Compensation is determined based on a variety of factors, including skills, qualifications, and professional experience. In addition to base salary and bonus, all full-time employees are eligible to receive Equity Appreciation Rights (Stock Units) as part of their total compensation package, providing an opportunity to share in Homebot’s long-term growth and success. The number of units and vesting schedule are typically determined within the first 90 days of employment, based on role, level, and contribution.Compensation: This role has an annual targeted base salary range of $85,000.00 - $105,000.00.For additional details on our total benefits package, please review the “Why Homebot?” section at the end of this job description.The impact you’ll make by joining us:Within 1 month you will:Be fully onboarded - comfortable with navigating Homebot’s product and explaining it to customersBuild trust and set expectations with our enterprise customers at all levels (from loan officers to execs)Communicate key metrics and product updates to key stakeholders of assigned accountsWithin 3 months you will:Be operationally independent with a full book of businessDevelop a strong understanding of Homebot’s tech stack (Salesforce, Sigma/Tableau, etc.)Own customer training and enablement through live sessions, webinars, and ongoing educationAct as the primary escalation point for your accounts, including adoption, compliance, and churn-related conversationsWithin 6 months you will:Coordinate and present business reviews with key decision-makers and executive sponsorsProactively manage customer health, identifying risks and opportunities earlyAdvocate for your customers internally while balancing business needs and prioritiesWithin 1 year you will:Retain and grow your book of business by building long-term, trusted customer relationshipsMitigate churn risk and support renewal and expansion conversationsKnow your customers’ health metrics inside and out and use data to guide strategyContribute to scalable Customer Success processes and improvementsWithin 2 years you will:Successfully renew multiple enterprise contracts by planning ahead and navigating complex conversationsMaintain on-target ARR retention goals with clear documentation of renewals and any contractionManage $2M+ in ARROwn at least one cross-functional initiative as the Customer Success stakeholderWho You’ll Collaborate With:This role will report to the Director of Customer SuccessYou will work closely with Customer Support, Sales, Product, and Implementation teamsYou will be part of a team of Customer Success ManagersWhat You Bring: Experience & Expertise2+ years of experience managing customers in high-volume or enterprise environmentsProven success owning renewal conversations and driving retentionExperience working with professional corporate teams and executive stakeholdersStrong organizational and strategic thinking skills, including account planningAbility to lead results-driven meetings such as QBRs and executive check-insCommunication:Strong written and verbal communication skillsAbility to explain technical concepts to technical and non-technical audiencesProactive communicator who keeps internal partners informed and alignedComfortable navigating challenging conversations with confidence and empathyProblem Solving:Ability to analyze complex situations and identify practical solutionsResourceful and collaborative when solving customer or process challengesData-driven decision maker who balances customer value with business impactBonus Points:You are an expert in Real Estate and/or Mortgage Lending and the different stakeholders involved with homeownershipYou have experience as a Customer Success Manager or Account ManagerYou have SaaS and/or start-up experienceCharacteristics of a Homebot Customer Success ManagerHumble, hard-working, and motivated who thrives in an empowered environmentCollaborative, gritty, and resourceful - willing to help with any tasks from technical tickets to leading a virtual customer presentation!Confident, adaptable self-starter who thrives in a fast-paced environmentStrong written and verbal communication skills; you know when to pick up the phone and call a customer, how to handle executive decisions, and work through difficult client scenarios with graceA friendly and positive attitude through chaos, change, and new company and product developmentsPatient, friendly, and direct when necessaryMust be located in Denver, COWho We Strive To Be as Homebotters:We are Humbly HungryWe are Courageously AuthenticWe Challenge Limiting BeliefsWe Keep our Eye on the Ball, Hand in the DirtWe win, lose and grow as a team, together!Read about how we rolled out these values to the organization!Why Homebot?We believe in a collaborative, fun work environment. And when we say we have an awesome culture, we mean it. The team members, aka Homebotters, are not only passionate about our product, but also about how they interact with each other. We encourage one another to grow, learn, and continuously improve, and to have fun doing it. We are professional when we need to be and goofy when it’s time to celebrate a win. We realize we might be a little biased so we encourage you to visit BuiltinColorado’s Best Places to Work list (#37) for 2026!With the mortgage and tech industries being highly male-dominated, we're proud to be a tech company in the mortgage space with ~40% female employees across the organization.Perks/Benefits:Medical (Aetna) / Dental (Aetna) / Vision (VSP)Homebot covers 99% for the employee and 70% for dependents For 2 PPO plans401(k) matchHomebot matches 100% on the first 3% and an additional 50% on the next 2% (Homebotter contributes 5% and receives 4% from Homebot!)Pet insuranceLegal insuranceFlexible Vacation Policy - we believe in taking care of yourself & rewarding team members so we offer a flexible time off policy!6 days of Sick/Mental Health timePaid Parental Leave - 12 Weeks!Access to Wellhub with employer discount (previously known as Gympass)Hybrid Working ModelBudget for Home Office SetupDenver EcoPass for light rail and bus systemOffice location in RiNo neighborhood in Denver with complimentary parkingWeekly lunch delivery service in-office on ThursdaysQuarterly offsite events like Rockies games, holiday parties, etc. Free Employee Assistance Program & Mental Health CoachesContinuing Education / Tuition Reimbursement ProgramAnnual Training Budget for Professional Development