Senior Customer Care Specialist

A company is looking for a Senior Customer Care Specialist. Key ResponsibilitiesEngage customers and determine how to assist them Answer and effectively respond to inbound phone calls via call center applications Respond to inquiries on vehicle titling and registration processes for various dealers and clientsRequired Qualifications3 years' experience in Client Services, Support, or related functions in the technology or software industry Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM) Experience as a customer care agent for an assigned customer base or product area Ability to document and report on customer inquiries and resolutions Experience in following up with customers on issue status and resolution