Sales Support Coordinator

About Culinary DepotCulinary Depot is a leading provider of commercial kitchen equipment and solutions, serving restaurants, institutions, and foodservice operators nationwide. We partner with our customers from initial design and equipment selection through installation and long-term support. Our business is built on expertise, accountability, and long-term relationships—not one-off transactions.Role SummaryWe are hiring a Customer Support / Service Coordinator to be the front line of our service operation. This role is critical to the customer experience.You will often be speaking with customers who are frustrated, stressed, or under pressure. Your responsibility is to listen, take ownership, communicate clearly, and drive each issue to resolution. This is not a “log a ticket and move on” role. It requires empathy, follow-through, and pride in helping people.If you are someone who feels personally invested in making sure customers are taken care of—and you don’t rest until the issue is resolved—this role will be a strong fit.What Success Looks LikeCustomers feel heard, respected, and supportedIssues are owned end-to-end, not passed alongCommunication is proactive, clear, and honestFollow-ups happen without being chasedProblems are resolved thoughtfully, even when solutions take timeKey ResponsibilitiesCustomer Interaction: Respond to customer inquiries via phone, email, and chat promptly and professionally. Issue Resolution: Address and resolve customer complaints related to damages, order discrepancies, and other concerns effectively. Order Follow-Up: Provide updates on order status and follow up with customers on outstanding orders. Internal Communication: Collaborate with sales teams and other internal departments to resolve customer issues and ensure satisfaction. Record Keeping: Update customer records and track orders to facilitate accurate and timely issue resolution. Process Improvement: Identify recurring customer issues, suggest process improvements, and report findings to management. Team Collaboration: Work with other CSRs and teams to ensure seamless customer service and support. Who We’re Looking ForNaturally empathetic with a genuine desire to help peopleCalm, patient, and professional—especially with frustrated customersStrong communicator who listens first and responds thoughtfullyOrganized and detail-oriented with strong follow-throughComfortable juggling multiple cases without dropping the ballProblem-solver who takes responsibility, not shortcutsExperience in customer service or technical support is preferred but attitude and ownership matter more than background. We can train systems. We cannot train care.Important to KnowThis is not a call-center role and not a script-based environment. You will be expected to think, take ownership, and advocate for the customer. If helping people feels like an inconvenience, this will not be the right role.Why Join Culinary DepotWe hold high standards and support our team accordingly.Competitive compensation with performance-based reviewsMedical, Dental, and Vision insurance401(k) with company matchPaid Time Off plus paid holidays Hands-on training, mentorship, and internal growth opportunitiesFast-paced, collaborative, and execution-focused office culture