Assistant Sales Representative

About Culinary Depot Culinary Depot is a leading provider of commercial kitchen equipment and solutions, serving restaurants, institutions, and foodservice operators nationwide. We partner with our customers from initial design and equipment selection through installation and long-term support. Our business is built on expertise, accountability, and long-term relationships—not one-off transactions.Role Summary We are hiring an Assistant Sales Representative (ASR) to manage customer relationships after the sale, specifically when equipment issues arise. This role sits at the intersection of sales and service.You will be the point person when customers experience equipment problems. Your responsibility is to protect the relationship, manage communication, coordinate resolution, and ensure the customer remains confident in Culinary Depot.This is not a "pass it to service and move on" role. You own the customer experience post-sale and work internally with service coordinators, vendors, manufacturers, and sales reps to drive issues to resolution.If you take pride in protecting customer relationships and making sure problems are handled professionally and efficiently, this role will be a strong fit.What Success Looks Like Customers feel supported even when equipment issues occurProblems are owned end-to-end, not deflectedCommunication is proactive, clear, and solutions-focusedSales reps are confident their accounts are being protectedEquipment issues are resolved with urgency and accountabilityCustomer retention remains strong despite challengesKey Responsibilities Serve as the primary contact for customers experiencing post-sale equipment issuesCoordinate with Service Coordinators to schedule technicians and ensure timely dispatchWork with manufacturers to secure warranty approvals and parts when necessaryCommunicate clearly and consistently with customers regarding timelines and expectationsTrack open equipment cases and follow up proactively until resolutionPartner with outside sales reps to protect and maintain key accountsEscalate recurring product or vendor issues to managementMaintain accurate documentation of service-related cases in internal systemsIdentify opportunities to strengthen customer relationships during resolutionWho We're Looking For Strong communicator who can manage difficult conversations professionallyCalm and solution-oriented under pressureHighly organized with strong follow-throughRelationship-driven and protective of customer accountsAble to coordinate across multiple internal teamsTakes ownership instead of deflecting responsibilityExperience in customer service, account management, or equipment/service coordination is preferred. Foodservice or commercial equipment experience is a plus.Attitude, accountability, and professionalism matter more than background.Important to Know This is not a traditional service desk role and not a call-center environment. You are representing the sales team and protecting revenue-generating relationships. The way issues are handled directly impacts retention and repeat business.If you avoid difficult conversations or prefer transactional interactions, this will not be the right role.Why Join Culinary Depot We hold high standards and support our team accordingly.Competitive compensationPerformance-based reviewsMedical, Dental, and Vision insurance401(k) with company matchPaid Time Off plus paid holidaysHands-on training and internal growth opportunitiesFast-paced, collaborative, execution-focused cultureThis role is critical to long-term customer retention and brand reputation. If you want to play a direct role in protecting accounts and strengthening relationships, this is that opportunity.Powered by JazzHR