Customer Service Specialist

Customer Service Specialist Department: Customer Service Reports to: Customer Service Manager Location: On-site — NuvoH2O Pay: $16.00 per hour Overview: NuvoH2O is hiring a Customer Service Specialist to support customers via phone, chat, and email, while also handling escalations, negative review recovery, and key operational workflows. This role supports a smooth customer experience and helps bridge Customer Service and Sales through strong documentation and clean handoffs. Key Responsibilities Respond to customer inquiries via phone, chat, and email Handle customer escalations with a retention-focused, solution-driven approach Support responses and recovery for negative customer reviews and responses on social media platforms Manage open cases daily: follow-ups, updates, and accurate documentation Perform accurate CRM/ticketing notes and data entry; Complete subscription billing outreach (follow-up calls/messages related to subscription payment issues) Qualifications 1+ year customer service experience (escalations/retention preferred) Strong communication, de-escalation skills, and professional presence Multi-tasker Comfortable with CRMs Organized, reliable, detail-oriented, and able to work independently Job Type: Full-time Pay: From $16.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Shift Work Location: In person