RV Service Advisor

DescriptionThe Kunes Auto Group is a fast-growing Automotive dealership throughout Wisconsin, Illinois, Iowa and Minnesota. We are an award winning auto group that is always looking for quality candidates to join the Kunes family. From sales to service and everything in between, we are dedicated to our employees and customers alike. Start today and begin your future with the Kunes Auto Group.ResponsibilitiesGreet customers and offer excellent customer service from receipt to release of their vehiclesAssist customers in servicing, repairing, and explaining each service neededUnderstand customer: Translate customer-reported problems to actionable work orders for technicians to completeExplain service being performed and keep the customer informed and updated throughout the service of their vehicleStay up to date on new products, features, accessories and attending product training as requiredMaintain a service customer follow up system that supports repeat and referral business and contributes to customer happinessEnsure that automotive work provided to customers meets company quality standardsCraft goals and objectives for yourself, which include an annual operating budget, and a marketing plan to promote new business.Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriatelyCustomer transportationAny other duties as assignedQualificationsStrong focus on providing excellent customer serviceBasic knowledge of computer programs including word processing and database toolsHigh school diploma or higher educationBasic mathematics skills to prepare and process bills and customer paymentClean driving record & valid driver's licenseDriven personality, eager to improve and able to work within and support internal teamsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Job TypeFull-timeBenefits401(k)Dental insuranceEmployee assistance programEmployee discountHealth insuranceHealth savings accountLife insurancePaid time offReferral programVision insuranceSchedule8 hour shiftWork Location: One locationJ-18808-Ljbffr