Real Estate Operations Manager

The Real Estate Operations Manager is responsible for overseeing portfolio compliance and core property-level financial operations. This includes managing the annual budgeting and reconciliation process; tracking, analyzing, and reporting operating expenses and capital expenditures at the property level; providing financial oversight and performance monitoring of third-party property managers; managing accounts receivable and tenant billback processes; and reviewing prorations related to property disposition settlement statements. This role also serves as the primary liaison between the Property Management and Accounting teams, maintaining regular communication and coordination across departments.The ideal candidate is a hands-on team leader with a strong background in people management, operational process design and execution. They are highly organized, detail-oriented, and comfortable working with data to drive accuracy and accountability, while communicating effectively with internal teams, tenants, and third-party managers. Essential Job Duties & Responsibilities:Lead the monthly review and validation of third-party property manager financial reports and trial balances; coordinate information between third-party managers and internal accounting team to ensure common understanding of expense drivers and accounting treatmentManage the annual property budgeting and reconciliation processes, including receiving, reviewing, analyzing, and approving budgets from third-party property managers; validating and preparing internal property expense reconciliations, and presenting finalized budgets and reconciliations to Property Managers for review and signoff. Assist with other budgeting processes as necessary.Oversee the management and timely compliance of various lease requirementsManage CapEx and Leakage reporting process, ensuring accurate and timely input into BNL's systems; participate in weekly in-person industry meetings to monitor property-level spend, along with the ongoing review of property leakage for leased and vacant propertiesSupport the review of outstanding Accounts Receivable; coordinate follow-up and internal communications as neededManage tenant billback processes including real estate & franchise taxes, insurance premiums, legal fees and other expenses as appropriateManage third party Real Estate Tax partner and response to ad-hoc requests for information supporting appeal processesExecutes duties and maintains standards in accordance with company policies and proceduresAdditional duties as requiredOvertime hours may be required as job duties demandSkills/Qualifications:Strong process design and management skillset, willingness to challenge and change legacy processes Experienced, hands-on people manager with ability to coordinate internal and external resourcesDemonstrated experience in analyzing property-level financial reports including income statement and budget to actual comparisons, working with Property Managers to resolve concernsDemonstrated information gathering, monitoring, and data analysis skills High attention to detail with excellent organization and planning skillsExperience with contract analysis and application of contract conceptsFamiliarity with commercial real estate insuranceSound decision-making skills and an ability to perform tasks within specific time given requirementsExcellent interpersonal, verbal, and written communication skillsAbility to work on multiple projects at once, while prioritizing and following through in a timely mannerSelf-starter, independent worker; ability to take initiative and achieve results without close supervisionWorks well independently and within a teamHigh level proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint) with advanced Excel skillsSolid work ethic and a professional, proactive, and positive approach to workEducation/Experience:Bachelor's degree from four-year accredited college or university preferred, or an equivalent combination of Associates degree and experience 3-5+ years of experience in an analytical role, including budgeting and forecastingPrior experience in the real estate industry or in a property management role a plus