Referral Coordinator

Reporting to the VP of Provider Partnerships, the Referral Coordinator is the first point of contact for patients entering the Dreem Health care journey. You will manage all incoming referrals from providers, ensure accurate and timely processing in our systems, and deliver high-quality patient communication with empathy and clarity. This role is highly operational, repetitive in nature, and mission-critical — you ensure every referral moves smoothly from first contact to scheduled appointment.You will work cross-functionally with Care Coordination, Clinical, Field Marketing, and Operations teams to keep referral workflows consistent, documented, and efficient.This role is perfect for someone who thrives in a fully remote environment and enjoys a stable, repeatable workflow where consistency truly pays off. You’ll have real autonomy and ownership over your daily process, while playing a meaningful part in improving patients’ access to high-quality sleep care. If you’re someone who finds fulfillment in structure and the ability to work independently while supporting a mission that genuinely helps people, this role will feel both rewarding and grounded.What you’ll doReferral Intake & ProcessingReceive and process all incoming referrals via fax and emailUpload referral documents and patient information into internal systemsValidate referral completeness, flag missing information, and follow up when neededMaintain accuracy and consistency across CRM and EHR documentationCall every patient immediately after a referral is receivedFollow standardized scripts to explain next steps and schedule appointmentsConduct follow-ups for no-shows, cancellations, and rescheduling needsDeliver exceptional customer service with empathy, clarity, and professionalismWorkflow ExecutionFollow structured, repetitive day-to-day processes with precisionDocument every patient interaction with strong attention to detailMultitask across systems while maintaining speed and accuracyBuild, optimize, and maintain workflows and the tools that support themCollaborate with teammates and elevate operational issues when necessaryRequired qualifications3 to 4 years of referral coordinator experienceExperience in healthcare or startup environmentsSleep-related experience is a plusStrong people skills and communication skillsAbility to collaborate cross-functionallyStrong problem‑solving skills and ability to identify both issues and solutionsExcellent documentation habits; highly organized and detail-orientedAbility to multitask in a fast-moving operational environmentExperience with VOIP calling tools such as Aircall or 8x8CRM experience required (HubSpot preferred)Must live and work in Pacific Time ZoneThis role may require occasional travel (approximately 1–2 times per year) for team gatherings, training, or company events.About our teamAt Sunrise Group, we’re essentially one big team. What makes it special here is how different our backgrounds are. Some of us are doctors or care coordinators, others are engineers or product builders, working across the US and Europe. The mix can feel unusual at first, but it’s what makes the work exciting: everyone brings something different to the table. Day to day, we strive to keep things simple and clear. We trust each other to do our part, and we know the work is always stronger when we collaborate. We stay optimistic, because joy matters here, and we lead with compassion, knowing that sleep health is personal and the stakes are high.If you want a place where you’ll get real ownership, where your ideas move quickly, and where your work has a direct impact on patients, you’ll feel right at home with us.What we offerFully remote work environmentMeaningful work that directly improves people’s livesBe part of an international team across the US, Paris, Belgium1-2 team gatherings a year401(k) with company match20 days PTO + 10 paid holidays + paid sick leaveInternet and phone reimbursement for remote employeesCompensationup to $65,000 base salary depending on experience.We hire humans, not bullet points. Don’t meet every single qualification? That’s okay. We care more about who you are than what’s on your CV. We’re looking for people who are curious, resourceful, and ready to roll up their sleeves. If you think you could make an impact here, we’d love to hear from you.Seniority LevelAssociateEmployment TypeFull-timeJob FunctionAdministrative and Customer ServiceIndustryHealth and Human Services #J-18808-Ljbffr