Patient Access Team Lead

Patient Access Team LeadInspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.The posted compensation range of $18.00 - $24.41 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.Job Summary and ResponsibilitiesAs a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations. To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.Plans and coordinates daily patient access staff assignments, distribution of workload and follow up on tasks to ensure completion.Conducts orientation and training of newly hired staff.Conducts staff continuing education and training. Provides guidance and coaching to ensure staff members are familiar and compliant with established departmental goals, safety and security practices and procedures and pertinent local, state and federal regulationsUses technical knowledge to support the Patient Access (Admitting) department management and staff to ensure consistent understanding of established operating practicesProvides input to department supervisor/manager on staff performance.Notifies supervisor or manager of all employee relations issues as well as any other issues that may have the potential to impact the department.Job RequirementsMinimumHigh School Diploma or GEDTwo years of experience in hospital or medical clinic business processes e.g. Patient Access, Insurance Authorization, Patient Financial Services, Patient Accounting, Patient SchedulingDemonstrated knowledge of medical terminologyKnowledge and understanding of processes and systems related to registration and patient eligibility systemsExcellent interpersonal skills and the ability to effectively communicate verbally and in writing providing excellent customer serviceKnowledge of the principles and processes for providing effective customer service, including customer needs assessment, meeting quality standards for delivered services and evaluation of customer satisfactionExcellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast paced environmentBasic computer literacy and proficiency in Microsoft Windows, including experience using multiple software/computer applications simultaneouslyBasic proficiency with MS Office (Outlook, Word, Excel, PowerPoint)Ability to effectively capture information and accurately enter the data into software applicationsProficiency with patient registration computer applicationsPreferredState of Arizona Notary Public obtained within 1 year of hire (NOTARY:AZ)Previous leadership experience preferredElectronic Medical Record (EMR) experience preferred; Cerner strongly preferredWhere You'll WorkAt Dignity Health, living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (opens in new window) (DH-YRMC), now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.What started as a simple community hospital, is today a state-of-the-art healthcare system with two acute care hospitals, a network of primary and specialty care clinics, outpatient health and wellness centers, cardiac diagnostic centers, and outpatient medical imaging centers.As you build your career at DH-YRMC, you'll find Prescott is an inspiring place to live, work, and enjoy the outdoors.It is an inviting community with bygone charm and modern amenities.Local residents enjoy four spectacular seasons, while the area offers nearly year-round sunshine for any outdoor adventures.The carefree, relaxed lifestyle offers short commute opportunities, so you can focus on your career and your family.Dignity Health-Yavapai Regional Medical Center extends this feeling with a strong sense of family, security, and belonging. Our compassion and commitment to quality care have earned awards, such as the Stroke Care Excellence Award (2022), Neuroscience Excellence Award (2021, 2020), and America's 100 Best Hospitals for Stroke Care Awards (2020, 2021) and have placed us at the top of the charts in community and nationwide in healthcare. Come experience the incredible quality-of-life that Dignity Health-YRMC and Prescott have to offer! #hellohumankindnessDignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Join our team at Dignity Health to take advantage of this amazing opportunity!Total RewardsDepending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total RewardsUnless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.Employment Type Full Time Department Patient Registration Hours/Pay Period 80 Shift Day Weekly Schedule Monday-Friday 0800-1630 Remote No Category Administrative and Clerical Travel No