Desktop Support Specialist

Akkodi's is seeking an Desktop Support / Service Desk Engineer (Field Support) for a 5 Months contract position with a client located in Providence, RI. Qualified candidates possess strong Windows OS troubleshooting.Position: Desktop Support / Service Desk Engineer (Field Support)Location: Providence, RIDuration: 5+ Months ContractPay Range: $25/hr. - $38/hour on W2 (without benefits), the rate may be negotiable based on experience, education, geographic location and other factors.Must-have skills:Strong Windows OS troubleshootingStrong interpersonal & communication skillsAbility to work effectively with non-technical users in a corporate environmentResponsibilities:We are supporting a company through a Windows 11 upgrade initiative and is seeking a Service Desk / Field Services resource to provide hands-on desktop support and end-user assistance. This role is customer-facing and requires strong technical troubleshooting skills combined with excellent interpersonal communication. The ideal candidate is comfortable working directly with corporate users, resolving desktop and application issues, and supporting OS upgrades in an enterprise environment.Key Responsibilities:Provide service desk and/or field support to end users during a Windows 11 upgrade. Troubleshoot desktop operating system issues and hardware-related problemsSupport and resolve client application compatibility issues related to Windows 11Assist users with post-upgrade questions, configuration issues, and basic trainingDocument issues, resolutions, and escalations according to support processesWork closely with technical teams to ensure a smooth and efficient upgrade experienceDeliver a high level of customer service while interacting with corporate usersRequired Skills & Experience:Prior experience in a Service Desk or Field Services role, Strong Windows desktop OS troubleshooting skills.Hands-on experience supporting or deploying Windows 11.Experience in troubleshooting client application compatibility issues.Excellent interpersonal and communication skills.Ability to work effectively with non-technical users in a corporate environment.If you are interested in this Desktop Support / Service Desk Engineer (Field Support) – 5 Months Contract position with a client located in Providence, RI then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com .If you have questions about the position, please contact Mohammed Ateequddin at 410-226-8031 or mohammed.ateeq@akkodisgroup.comEqual Opportunity Employer/Veterans/DisabledBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:· The California Fair Chance Act· Los Angeles City Fair Chance Ordinance· Los Angeles County Fair Chance Ordinance for Employers· San Francisco Fair Chance Ordinance.