Service Dispatch Coordinator - 2nd Shift

What we expect The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Service Dispatch Coordinator located in Atlanta, GA.This is a second shift role. The hours are 3pm to 11:30pm, Friday-TuesdayThis position will manage client systems to ensure the timely and accurate creation, dissemination, and documentation of work orders against deadlines. Supports the effective response of branch operations to emergent issues and vital to the time, resource and cost accounting of work performed by field employees. Work directly with dispatch agency for work order response.ESSENTIAL JOB FUNCTIONS:Receives, verifies, and disseminates work requests from customers through work order systems (portals, emails, phone calls)Manages work orders, enters labor, contract and materials charges against the work orders and closes work orders when complete with NTLL customers and other Local Customers.Maintains the integrity of the work order system data.Processes confidential information.Maintains a complex filing system.Prioritize work in order to successfully meet the needs of internal and external customers.Develops process relative to the work control system.Direct communication with branch employees regarding response times, work order updates, and job completion.Direct communication with dispatch centralized team regarding NTL and NTLL customers.Other duties as assigned.Who we are looking forEDUCATION & EXPERIENCE:HS Diploma or GED Equivalent0-2 years’ experience with customer service and office administration necessary.Microsoft Office Suite Training/Experience, preferred Customer Work Order Interface Experience, preferred Personnel Dispatch Experience, preferred What we offerProvided they meet all eligibility requirement under the applicable plan documents, employees will be offeredMedical, dental, and vision coverageFlexible spending accounts (FSA)Health savings account (HSA)Supplemental medical plansCompany-paid short- and long-term disability insuranceCompany-paid basic life insurance and AD&DOptional life and AD&D coverageOptional spouse and dependent life insuranceIdentity theft monitoringPet insuranceCompany-paid Employee Assistance Program (EAP)Tuition reimbursement401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.Additional benefits include:15 days of vacation per year11 paid holidays each calendar year (10 fixed, 1 floating)Paid sick leave, per company policyUp to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.Who we are ContactTo apply to a position, please click on the Apply Now button.For any additional questions or job specific requests, please use the contactbelow and include the Job Requisition Number as a reference.Elevatorjobs.AMS@tkelevator.com