Care Experience Manager

About Aveanna HealthcareAt Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.As a Care Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.Why You’ll Love This RoleOn-call only every other weeks – phone-based support only, and you’ll be paid for your timeNo hands-on clinical work required – focus on coordination and communicationBe part of a purpose-driven team that’s passionate about making a differenceOpportunities for advancement and career growthBuild lasting relationships with families and caregiversMake an impact in your communityWhat You’ll DoAct as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfactionManage caregiver schedules to ensure the right match of skills and availabilityCollaborate with clinical and recruitment teams to support new patient referrals and caregiver onboardingMaintain accurate and up-to-date records, schedules, and reportsParticipate in the on-call rotation — only once every other weeks, phone support only, and paidHelp build a strong, engaged caregiver team by fostering a positive, supportive work environmentHandle problem-solving with professionalism and empathy — turning challenges into opportunitiesManage performance and support the retention of caregivers through engagement and timely feedbackWhat We’re Looking ForBachelor’s degree or equivalent work experience2+ years of experience in sales, customer service, or a fast-paced office environmentStrong organizational and time management skillsExcellent communication, relationship-building, and problem-solving skillsComfortable using MS Office and learning new systems quicklyExperience in recruiting or healthcare (preferred but not required)Bonus Points If YouThrive in fast-paced environmentsAre proactive, adaptable, and solution-orientedGenuinely enjoy helping othersWant to grow into leadership or regional rolesTravel RequirementsMinimal local travel may be required for meetings, patient visits, or training sessions.If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — we want to hear from you!As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.Notice for Job Applicants Residing in CaliforniaNotice for Job Applicants Residing in Florida