HR Assistant II

Title: HR Assistant IIIndustry: Beauty/Consumer GoodsLocation: Tampa, FLDuration: 5 monthsResponsibilitiesProvide HR contact center support by answering inbound employee calls and managing HR-related inquiriesCreate and manage cases within ServiceNow or similar case management systemsSupport payroll inquiries by partnering closely with Payroll teams to resolve employee questions and issuesProcess employee data changes, documentation updates, and performance-related reportingProvide guidance on HR policies, compliance questions, and policy acknowledgementsRequirementsBachelor’s degree preferred, AA required5+ years of experience in HR support, customer service, call center, or shared services environmentsStrong customer service and communication skills with the ability to handle high-volume inquiries professionallyExperience with ServiceNow or similar case management software preferredProficiency with Microsoft Outlook, Teams, and Excel requiredSkillsHR supportcustomer servicecase managementServiceNowdata managementpayroll supportemployee recordscommunication skillsconfidentialitybilingual SpanishHourly rate is commensurate with experience and is an estimated range provided by WorkGenius.ref_id: 22a4cf06-4dd8-4bb4-8bcc-da2c2f76213c