Front Desk Agent - Hampton Inn I-75 Lexington, Kentucky

Job Title: Front Desk Agent / Guest Service RepresentativeLocation: Hampton Inn I-75 Lexington/Hamburg Area 2251 Elkhorn Rd, Lexington, KY 40505Job Type: Full-Time and/or Part-Time positions available Flexible scheduling, including weekends, holidays, and various shifts (morning, evening, overnight as needed)About Us: Join our welcoming team at the Hampton Inn I-75 Lexington/Hamburg Area, conveniently located off I-75 at Exit 110 in the heart of Kentucky Bluegrass Country! We're proud to offer clean, comfortable accommodations with our signature Hampton hospitality, free hot breakfast, indoor pool, and easy access to downtown Lexington, the University of Kentucky, horse farms, and major attractions. As part of the Hilton family, we prioritize guest satisfaction and team member growth.Position Summary: We are seeking friendly, reliable, and customer-focused individuals to serve as our Front Desk Agents. In this role, you'll be the first point of contact for our guests, delivering exceptional service while handling check-ins/check-outs, reservations, and daily hotel operations.Key Responsibilities:Greet and welcome guests with a warm, professional attitudeProcess check-ins and check-outs efficiently using hotel systemsHandle reservations, modifications, and cancellationsProvide accurate information about hotel amenities, local attractions, and servicesManage guest inquiries, requests, and complaints promptly and effectivelyProcess payments, handle cash/credit transactions, and balance daily reportsCoordinate with housekeeping, maintenance, and other departments to ensure guest satisfactionMaintain a clean and organized front desk areaPromote hotel services, loyalty programs, and upsell opportunities when appropriateQualifications:Previous hotel front desk, customer service, or hospitality experience preferred (but not required—we provide training!)Strong communication and interpersonal skillsAbility to multitask in a fast-paced environmentBasic computer proficiency (experience with hotel PMS systems like OnQ, and PEP is a plus)Reliable, punctual, and able to work flexible shifts including weekends and holidaysHigh school diploma or equivalentMust be able to stand for extended periods and lift up to 25 lbs occasionallyBenefits:Competitive hourly pay based on experienceMedical, dental, and vision insurance (for eligible full-time team members)Paid time offDiscounted hotel rooms worldwide through the Hilton family of brands (Go Hilton travel program)Opportunities for growth and advancement within Hilton propertiesPositive, supportive team environmentIf you're passionate about hospitality and enjoy making guests feel at home, we'd love to hear from you!Hampton Inn I-75 Lexington/Hamburg Area – Where hospitality meets the heart of Kentucky!