Front Desk Agent

Job Title: Front Desk Agent Job Type: Full-time, Part-time Pay Rate: $15.00 per hour About Us: Join our dynamic Front Office team where your role as a Front Desk Agent is pivotal in creating an exceptional guest experience. We’re committed to providing outstanding hospitality and seek individuals who are enthusiastic about delivering exceptional service. Job Overview: As a Front Desk Agent, you will be the face of our hotel, welcoming guests with a warm, friendly demeanor and ensuring a smooth check-in and check-out process. Your role involves managing guest reservations, addressing inquiries, and handling financial transactions with precision. Flexibility to work various shifts, including days, nights, weekends, and holidays, is essential. Key Responsibilities: Greet and register guests in a professional and friendly manner. Handle guest check-ins and check-outs efficiently, adhering to hotel policies. Process reservations and manage room assignments, accommodating special requests as needed. Address and resolve guest complaints and concerns promptly. Assist guests with inquiries related to hotel services, local attractions, and other needs. Manage cash and credit transactions accurately. Follow procedures for canceling room reservations. Perform additional duties as assigned to support hotel operations. Qualifications: Previous customer service experience required; experience in a hotel environment preferred. Strong communication skills, both verbal and non-verbal. Guest-focused attitude with a willingness to exceed guest expectations. Proficient in phone and computer use. Ability to read, write, and speak English fluently. Previous cash handling experience preferred. Must be available to work weekends, holidays, and varying shifts. Benefits: Employee discount Flexible schedule Life insurance Paid time off Parental leave Experience: Hotel experience: 1 year (preferred) Work Location: In person If you are enthusiastic about providing top-notch guest service and thrive in a dynamic environment, we encourage you to apply and join our team. Apply Today! Job Types: Full-time, Part-time Pay: From $15.00 per hour Benefits: Employee discount Flexible schedule Free parking Life insurance Paid time off Parental leave Schedule: 8 hour shift Day shift Evenings as needed Evening shift Every weekend Holidays Monday to Friday Morning shift Nights as needed Night shift On call Overnight shift Overtime Weekends as needed Weekends only Experience: Hotel experience: 1 year (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Day Shift (Preferred) Work Location: In person