Assistant Manager

Job SummaryAs the Assistant Manager, you recruit, coordinate, motivate and lead a team in one of Patagonia's retail stores. You maintain your store as a leader in top-of-the-line customer service, environmental activism, outdoor sport and positive vibes. You act as an ambassador for Patagonia in your business community. You ensure that our customer-service experience is best-in-class: consistent, authentic, engaging and aligned with Patagonia's core values. You lead by example and inspire your team to live Patagonia's mission, both in the store and in the community.You are an accessible, transparent and supportive leader, and you act as an entrepreneur for your store using Patagonia's mission and core values as your compass. You coach your Team Leaders on their communication and ownership skills, support a steady feedback loop with the manager and store owner. You recruit and hire people who are passionate about the planet. You spend significant time on the sales floor and lead by example. You educate your team on environmental campaigns and local initiatives.Job SpecificationsStarting Wage: $45,000 / year or the hourly equivalent (with 4- or 5-day work day weeks available)Employment Type: Year RoundShift Type: Full Time hours availableMinimum Age: At least 18 years of ageWeekends are a requirementJob Benefits4 Day Work Week (10-hour shifts) or traditional 5-day work weekMedical Insurance plan (after 60-day period)3 weeks of paid time off per year (4 weeks after 2-year anniversary)401K planPatagonia and outdoor product discountsBonus Program for meeting team sales goalsJob ResponsibilitiesCustomer Service That Is Not Bound by ConventionYou empower the staff to offer outstanding service through consistent personal examples and encouragement.You offer proactive coaching (both constructive and complimentary) to continually elevate customer service.Being Business-MindedIn conjunction with your Store General Manager, you strategize to meet expense and profit goals for the store.You have a keen eye for the look and feel of your store and know that powerful visual merchandising, good habits, store cleanliness and maintenance all support a strong business.Developing LeadershipYou hire with a focus on diversity and include staff who represent the community where your store is located.Your staff never have to guess how they're doing since you provide ongoing feedback, coaching, training and acknowledgment.Being Action-Oriented, Taking Initiative and DelegatingYou partner with the In-Store Visual Merchandiser or Visual Team Leader to identify and execute regular priorities.Leading By Example and Actively CoachingYou lead by example and inspire your team to live Patagonia's mission, both in the store and in the community.You serve as a role model and coach for the team by identifying and delegating daily priorities of your store's Retail Environmental Activism Program.You value and enjoy team-based ideation and problem solving.You maintain positive relationships with management, team members and store partners.You keep lines of communication open among management and team members by ensuring that expectations are upheld and objectives are met.You identify growth opportunities for team members within the Retail Environmental Activism Program and partner with management to address them.You ensure optimal inventory levels on the sales floor.Valuing And Demonstrating Quality in All That You DoYou ensure the safety and well-being of all customers and employees.You assist management in the hiring of people who pursue passions that are related to our products and philosophy.Job RequirementsProven service experience and thriving when managing a team-based atmospherePassionate about communities, the environment, and caring for othersExperience successfully leading in an atmosphere with ambiguity, learning on the fly, demonstrating sound judgment, and solving problems creativelyHistory of building and maintaining relationships with ease and desires to put the customer at the center of everything they doExperience managing a team of people and a passion for growing and developing employeesDemonstrates highly developed emotional intelligenceAbility to make sound judgment calls and manage all operations in the absence of the General ManagerFlexible amidst competing priorities and adaptable to the fast-paced environment of a retail store while rallying the team with positivityInterest and aptitude for strategic business planning that responds to a specific communityHigh School Diploma or GED Equivalent; Business area training or education preferred1-3 years of retail supervisor experienceAbility to work in a fast-paced retail environment, multitask and manage multiple customersAbility to work a flexible schedule including nights, holidays, and weekends