Voice Engineer

Job TitleInterview: Video Visa: USC, GC Location: Woodland Hills, CA or Oklahoma City, OK (Candidate must be local to either of these locations)Description:Please make sure to target administrators and not engineers for these positions.These roles are to follow up on the successful PS project we just wrapped up for Farmers implementing a new UC environment. Now, we are also going to own ongoing support.The primary function is to manage and resolve service tickets for IPT and UCCE. Definitely an Admin, don't need an Engineer.1. Base telephony ticket resolution2. UCCE administrationIf we had to estimate time allocation between the roles, would it be something like:70% Base telephony ticket resolution30% UCCE administration, reporting and CVPRepresentative tasks in support of IPT and UCCE operationsGeneral MACD remote supportUsername editsPhone profile customizations (buttons)Edit covering extensionsEdit hunt groupsEdit pickup groupsEdit CSS assignmentsUnlocking Unity voice mail accountsEdit analog devices, such as fax or modem servicesAssigning new extensions with voicemail as directedUpdate CER to align with specific changes as directedMake recommendations on patch managementParticipate in incidents and troubleshooting, such as upgrades, outages and project workAssign agents to call flow groupCER SupportUCCX Support (Auto-Attendants and Dial by Extension Menus)Including CTI Route Points Associated with UCCXPull and Analyze RTMT logsHelp Monitor and Troubleshoot system issues where applicableCall TransferCall DropsUCCE Agent SetupFinesseCUICCVP Call Script UpdatesFinesse Phonebook updates