Sr. Manager, Sales Development (Remote)

About Blackhawk Network: Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN’s portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today’s leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN’s network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com. This position may be performed remotely anywhere within the United States except for within the States of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a “Hybrid” employee and are required to come into the office 2 days per week based on office schedule. Overview: We are seeking an experienced and highly motivated sales leader to join our Client Development and Account Management team. Reporting directly to the Senior Director of Mid-Market Sales, this role is pivotal in driving revenue growth and ensuring exceptional client satisfaction post-sale. The ideal candidate will leverage their expertise in sales management and client relationship building to lead and develop a team of remote client development representatives. Responsibilities: Lead and mentor a team of client development professionals, setting clear individual and team goals focused on revenue retention, expansion growth, and client satisfaction. Develop and implement client management processes to enhance customer retention, satisfaction, and drive an improvement on our ability to identify and win expansion opportunities. Collaborate closely with marketing and support teams to execute client engagement strategies and campaigns that bolster client loyalty and advocacy. Analyze client data to identify trends, opportunities, and areas for improvement, guiding strategic decisions to optimize client relationships and revenue outcomes. Serve as a product expert, working closely with the product team to stay informed on offerings and market trends, and effectively communicate product value to clients. Cultivate strong relationships with key stakeholders, internally and externally, including clients, partners, and industry influencers. Provide regular updates to executive leadership on client retention, expansion opportunities, and market dynamics. Oversee the coordination of client engagement activities, including participation in industry events and conferences as a representative of the company. Ensure the team maintains a robust client pipeline and meets annual revenue growth targets. Optimize the use of CRM and other sales technologies to maximize efficiency and effectiveness in client management and development. Collaborate with the Business Development team to facilitate smooth handoffs of new clients, ensuring a seamless transition and exceptional client onboarding experience. Qualifications: 5+ years of experience in sales management with a strong track record of exceeding client retention and revenue growth targets. Experience in Payments, Incentives, Loyalty, or Financial Technology sectors is advantageous. Proven ability to negotiate and manage SaaS deals, with a focus on annual contract values (ACV) exceeding USD 10k/year and sales cycles of 1-6 months. Exceptional communication and interpersonal skills, with the ability to engage effectively with senior stakeholders. Strong analytical and problem-solving abilities. A college degree is preferred. Benefits: OTE for all U.S. Residents (excluding Alaska, North Dakota, South Dakota): $146,130.00 to $190,000.00 Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2024, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and paid time off for all full-time employees. EEO Statement: Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.