Remote Field Service Technician

Job DescriptionCS MedicalJob Title: Remote Field Service Technician - IIllinoisDepartment or Division: ServiceReports To: CS Medical Service ManagerThe Remote Field Service Technician is a highly customer-focused role responsible for delivering exceptional on-site service for CS Medical equipment across the United States. This position requires 100% travel and serves as the primary face of the company to customers.Success in this role depends on: delivering an outstanding on-site customer experience at every interaction, executing service work with urgency, professionalism, and technical excellence, along with completing all service documentation accurately, thoroughly, and in a timely manner.This individual is essential to maintaining customer satisfaction, supporting field operations, and ensuring compliance with CS Medical quality standards.Essential Tasks, Duties, and Responsibilities:Customer Service ExcellenceCS Medical strives to have best-in-class customer service, as a remote field service technician:You will serve as the primary on-site representative of CS Medical, delivering a professional, responsive, and customer-first experience.You will build strong relationships with hospital and clinical staff through clear communication, reliability, and technical expertiseYou will respond to customer needs with care and understanding, ensuring minimal disruption to their operationsInstallation, Service & SupportYou will perform installation, validation, maintenance, and repair of customer-owned equipment across the U.S.You will troubleshoot and resolve technical issues via phone, email, and in-person visitsYou will ensure all equipment is operating safely and in compliance with company and regulatory standardsDocumentation & Administrative AccuracyIn our goal to provide best-in-class service and as a medical device company highly regulated by the FDA:You will complete all service documentation accurately and completely; including service reports, final acceptance testing, training competency/records, and performance checks.You will ensure documentation is submitted same-day as the on-site visitYou will maintain organized and accurate records in the Service Department's central systemsInventory & Asset AccountabilityYou will maintain accurate inventory of company-owned tools, equipment, and spare partsYou will track and report usage, replenishment needs, and discrepanciesQuality & Continuous ImprovementYou will support service quality initiatives and customer satisfaction goalsYou will provide valuable feedback from the field to improve products, service processes, and customer experienceReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum QualificationsHigh school diploma or equivalent1-3 years of experience in a technical or medical device service environment (or equivalent)Strong communication skills (verbal and written) with a customer-first mindsetHigh level of computer proficiency (MS Office, ERP systems)Proven ability to manage documentation with speed and accuracyStrong attention to detail and organizational skillsValid driver's license with a clean driving recordPreferred QualificationsAssociates Degree in related field or equivalentExperience working in hospital, clinical, or repair environmentsLocationThis position will be based out of your home with travel every week to multiple customer sites.Terms of EmploymentThis is a full-time, non-exempt, hourly position.HoursThe general hours shall be Monday - Friday, 8:00am to 5:00pm with an hour break for lunch. Hours will vary significantly based on travel and customer needs.Work EnvironmentWhile performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to a variety of extreme conditions. Work is regularly performed in a combination of office, hospital operating room, central services, cleanroom, and warehouse environments.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand, and/or walk. The employee is occasionally required to climb, stoop, kneel, crouch or crawl, and reach with arms or hands. The employee must occasionally lift, carry, push or pull up to 110 pounds.TravelRequires approximately 100% travel.BenefitsCompensation package includes health insurance, dental insurance, vision insurance, life insurance and Teladoc following an introductory period. Also, a 401K plan with employer contribution is offered. The Company offers paid time off and paid holidays.