Client Services Coordinator

Client Services Coordinator at Smartly TechnologiesLocation: United States — 100% RemoteJob Type: Full TimeSalary: $60,000 - $68,000 per yearAbout The OpportunitySmartly Technologies is adding a Client Services Coordinator to its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. The Client Services Coordinator will coordinate client or account support, follow-up, and service delivery. The opening is full time, fully remote, and open to candidates throughout the United States.What You'll Work OnServe as a consistent point of contact for assigned customers or internal account teams in the Client Services Coordinator role at Smartly Technologies.Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM as part of the Client Services Coordinator role at Smartly Technologies.Coordinate routine requests, status updates, deliverables, and follow-up across internal teams across managed IT and technical delivery in this Client Services Coordinator position.Monitor open items and service commitments and escalate delays, risks, or unresolved customer issues for the Smartly Technologies team as part of Client Services Coordinator work.Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information while supporting managed IT and technical delivery in the Client Services Coordinator role at Smartly Technologies.Identify recurring questions or service gaps and share them with the appropriate team for improvement as part of day-to-day Client Services Coordinator responsibilities at Smartly Technologies.Skills & ExperienceStrong customer communication, organization, documentation, and follow-up skills for the Client Services Coordinator opening at Smartly Technologies.Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.Ability to manage multiple accounts or requests without losing deadlines or documentation.Professional judgment when escalating service problems or customer concerns.Strong attention to detail and a dependable customer-service mindset.A pre-employment background check is required.Position DetailsEmployment type: Full TimeWork arrangement: 100% Remote — United StatesExperience level: AssociateBase salary: $60,000 - $68,000 per yearApplySubmit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.