Email Support Representative

Email Support Representative at Smartly TechnologiesLocation: United States — 100% RemoteJob Type: Full TimeSalary: $45,500 - $52,500 per yearAbout The OpportunitySmartly Technologies is adding a Email Support Representative to its team supporting managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service. The Email Support Representative will help customers resolve questions and service issues through clear, timely support. The opening is full time, fully remote, and open to candidates throughout the United States.What You'll Work OnRespond to written support requests involving managed IT, cybersecurity, cloud services, software and web delivery, technical support, systems, data, projects, and customer service and provide clear, accurate information using approved email, chat, or ticketing tools in the Email Support Representative role at Smartly Technologies.Review account or request details and document each interaction with complete notes and next steps as part of the Email Support Representative role at Smartly Technologies.Resolve routine questions and service issues within policy and escalate complex or unresolved cases across managed IT and technical delivery in this Email Support Representative position.Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Smartly Technologies team as part of Email Support Representative work.Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting managed IT and technical delivery in the Email Support Representative role at Smartly Technologies.Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Email Support Representative responsibilities at Smartly Technologies.Skills & ExperienceHigh school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Email Support Representative opening at Smartly Technologies.Strong written and verbal communication with a patient, professional, solution-focused approach.Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.Ability to learn policies and service information quickly and explain them clearly.Reliable internet access, a quiet workspace, and the ability to work independently.A pre-employment background check is required.Position DetailsEmployment type: Full TimeWork arrangement: 100% Remote — United StatesExperience level: Entry LevelBase salary: $45,500 - $52,500 per yearApplySubmit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.