Mortgage Closing Specialist

Job Description About the RoleThe company is seeking a Senior Closing Manager to lead and optimize the end-to-end closing and post-closing lifecycle.This individual will combine hands-on operational leadership with process design and system optimization, ensuring loans close efficiently, meet regulatory standards, and are delivered accurately to investors.The role includes oversight of third-party partners, ownership of pipeline performance, and continuous improvement of workflows to support a scalable, high-quality operation.This is a full-time remote role.Key ResponsibilitiesOwn and manage the closing and post-closing pipeline, ensuring timely and accurate loan funding and deliveryDevelop and implement standard operating procedures (SOPs), SLAs, QC frameworks, and checklistsOversee and manage third-party partners (e.g., title, settlement, fulfillment vendors) to ensure performance and quality standards are metMonitor and improve turn times, productivity metrics, and operational KPIsConduct second-level file reviews, manage escalations, and resolve exceptions to ensure loan quality and complianceCollaborate with internal stakeholders (loan officers, underwriting, processing) to resolve issues impacting closingsContinuously evaluate and enhance closing and post-closing systems and workflows to drive efficiency and reduce manual effortPartner with internal teams to identify opportunities for automation and long-term process improvementsProvide training, guidance, and subject matter expertise to team membersEnsure adherence to all federal, state, and investor guidelinesQualifications10+ years of experience in mortgage closing and post-closing operationsDemonstrated expertise across multiple loan types, including:ConventionalJumboGovernment (FHA, VA, USDA)Non-QMProven experience developing or improving:WorkflowsSOPsSLAsQuality control processesExperience managing third-party vendors and fulfillment partnersStrong understanding of mortgage regulatory and compliance requirementsExperience leading distributed or remote teamsAbility to balance hands-on execution with strategic process improvementFamiliarity with mortgage systems (e.g., LOS platforms) and workflow optimizationThe ideal candidate:Takes a process-driven, systems-oriented approach to operationsPrioritizes scalable, long-term solutions over manual workaroundsThrives in a fast-paced, evolving environmentDemonstrates strong attention to detail and commitment to qualityProactively identifies issues and drives continuous improvementEffectively manages competing priorities while maintaining high performance standardsBenefitsMeaningful equity in the organizationTop-tier medical, vision & dental with support for dependents401(k)Flexible Time OffHardware Allowance: $2,000 to fix up your workspaceAt-cost Mortgages