Front Desk Staff Member - Bilingual English / Korean

Position OverviewThe Neurology Clinic Front Desk Staff Member serves as the primary in-person contact for patients and caregivers in a neurology clinic. This role is responsible for creating a calm, welcoming, and well-organized experience for patients—many of whom may be managing complex or chronic neurological conditions.This role helps create a smooth clinic flow by managing patient check-in and check-out, assisting with rooming, handling payments, and supporting daily clinic operations.This is a fully on-site position in a neurology clinic. Remote or hybrid work is not available.Key ResponsibilitiesPatient Flow & Front Desk SupportGreet patients and caregivers and manage patient check-inAssist patients with required paperworkFill in visit tickets and support visit documentation workflowsRoom patients as needed and communicate status to clinical staffManage patient check-out and next-step instructionsScheduling & SystemsSchedule follow-up visits and future appointmentsSupport clinic scheduling needs throughout the dayAdministrative SupportCollect co-pays and payments at time of visitComplete staff tasks, paperwork, and clinic administrative dutiesAssist with patient phone callsAssist with verifying insurance for patientsRequest, receive, fax, upload medical documentationWorking Environment & ScheduleOn-site neurology clinicPatient-facing roleFull-time schedule; hours based on clinic needs but typical hours are from 8:30 or 9:00am until 5:30pm or 6pmMajority of work days based in Duluth, GA. May require 1-2 days of work per month in Riverdale, GA office.What Makes You a Strong Fit for the Neurology Clinic TeamAble to maintain compassion and professionalism in a fast-paced clinic environmentExcellent team player and communicator who listens carefully, explains information clearly, and collaborates effectively with clinical and administrative team membersDetail-oriented and reliable, with a strong sense of ownership over patient-facing and operational tasksProficient with technology and excited to use electronic medical records and clinic systems to support efficient, accurate careFlexible and adaptable, willing to adjust workflows to improve clinic flow and patient experienceMotivated to learn and grow within a specialty neurology practice and contribute to continuous improvementRequired QualificationsMust speak English and KoreanHigh school diploma or equivalent required; some college preferredPrior customer service or healthcare front desk experience preferredComfortable interacting with patients managing neurological conditionsStrong organizational and communication skillsProficient PC skills; experience with electronic medical record systems preferredHigh level of professionalism, integrity, and reliabilityUS work authorizationPreferred QualificationsExperience in a neurology or specialty clinicFamiliarity with Practice Fusion