Medical Front Desk receptionist

Job Description Benefits:Dental insuranceHealth insurancePaid time offJob Title: Front Desk Assistant Dermatology PracticeWe are seeking an experienced Front Desk Assistant for a busy dermatology practice. This role is essential to providing excellent patient care by managing front-office operations, ensuring accurate insurance verification, and delivering a welcoming and efficient patient experience.Qualifications (Required)Minimum of 12 years of prior medical front desk experience (mandatory)Proficiency with Electronic Medical Record (EMR) systems (mandatory)Experience in a dermatology or specialty medical practice strongly preferredSolid understanding of insurance verification, referrals, and authorizationsKnowledge of medical terminologyExcellent communication, customer service, and organizational skillsAbility to multitask effectively in a fast-paced clinical environmentProfessional demeanor with strong attention to detailAbility to maintain HIPAA compliance and patient confidentialityKey ResponsibilitiesPatient Check-InGreet patients professionally and courteously upon arrivalVerify patient demographics, insurance information, and identificationCollect and scan required documentation (insurance cards, photo ID, referrals, authorizations)Update patient information accurately in the EMRCollect co-pays, deductibles, and outstanding balancesPatient Check-OutSchedule follow-up visits, procedures, and referralsProvide after-visit instructions and appointment summariesProcess payments and issue receiptsCoordinate referrals and prior authorizations as neededInsurance Verification & Billing SupportVerify insurance eligibility, benefits, referrals, and authorizations prior to appointmentsCommunicate patient financial responsibility clearly and professionallyAssist with basic insurance and billing inquiries in coordination with billing staffScheduling & Phone ManagementSchedule, reschedule, and cancel appointments efficientlyManage high-volume incoming calls and patient messagesMaintain accurate provider schedules and appointment templatesAdministrative & Office SupportDocument all patient interactions accurately in the EMRScan, upload, and manage medical records and formsSupport daily front-office workflow and office organizationCommunicate effectively with providers, medical assistants, and billing teams